Application Support Technical Analyst

2 weeks ago

Moncton NB EC E, Canada 360insights Full time $50,500 - $60,500 per year

Technical Analyst

Starting base salary $50,500 - $60,500 CAD*

Plus Bonus, Equity & Benefits

  • Our salary ranges are determined by role, level, and location. The range reflects the typicalrange for new hire salaries, it does not reflect the maximum salary for the role over time. Individual pay offersaredetermined by job-related skills and experience demonstrated during the interview process.

The Technical Analyst provides Tier 2 application support relating to our technology solutions. Applicants MUST HAVE SaaS application support experience and good SQL knowledge.

What you will be doing:

  • Troubleshooting, testing and coordinating to resolve reported application issues while providing status to internal and external clients.
  • Identify, understand and document client business requirements.
  • Manage a workload of support incidents and requests on a timely basis.
  • Ensure application changes follow incident management procedures and protocols.
  • Identify improvements to applications & processes to meet user needs and communicate to the appropriate departments.
  • Process data analysis and reporting.
  • Perform other related support duties as required.

What you'll bring to this role:

  • Knowledge of SQL
  • Strong verbal and written communication skills
  • Strong attention to detail and accuracy
  • Good customer service orientation and ability to follow through issues to resolution
  • Self-motivated and team player
  • Strong interpersonal skills

Why 360?

Join 360insights, a global leader in channel incentives and insights, recognized as a Great Place to Work in Canada, the USA, and the UK. We put people first, fostering an inclusive, values-driven culture where both team members and clients thrive.

We welcome individuals from all backgrounds and are committed to equal opportunity for every race, religion, ethnicity, age, disability, sexual orientation, and gender identity. Accommodations are available upon request throughout the hiring process. Learn more about our DEIB Vision on our website.

At 360insights, we believe in "Experiences that create growth. Growth that creates experiences." Our Learning & Development programs and mentorship initiatives provide the tools and support you need to succeed and advance as an Insighter.

  • Application Support Analyst

    2 weeks ago

    Moncton, New Brunswick, Canada Doane Grant Thornton LLP Full time $45,000 - $70,000 per year

    Who we areYou know those big cities that still feel like small towns? Where everyone's friendly and helps each other out? That's like Doane Grant Thornton. Except here we're all professionals and there isn't a mayor or a general store. What we're trying to say is that we're a large and growing professional services firm that still feels like a community. We...

  • Application Support Analyst

    3 weeks ago

    Moncton, Canada McColl Turner LLP Full time

    Note: This is a Fully remote role with occasional office visits in Moncton*** Office Location: Moncton, NB Alternate Location Req #: 11364 Apply Now Who We Are You know those big cities that still feel like small towns? Where everyone’s friendly and helps each other out? That’s like Doane Grant Thornton. Except here we’re all professionals and there...

  • Application Support Analyst

    4 weeks ago

    Moncton, Canada Grant Thornton Full time

    OverviewWho we areYou know those big cities that still feel like small towns? Where everyone’s friendly and helps each other out? That’s like Doane Grant Thornton. We’re a large and growing professional services firm that still feels like a community. We employ about 3000 people across Canada, and we truly care about our colleagues, our clients and the...

  • Application Support Analyst

    1 week ago

    Moncton, Canada Grant Thornton Full time

    **Who we are** You know those big cities that still feel like small towns? Where everyone’s friendly and helps each other out? That’s like Doane Grant Thornton. Except here we’re all professionals and there isn’t a mayor or a general store. What we’re trying to say is that we’re a large and growing professional services firm that still feels like...

  • Technical support supervisor

    3 days ago

    , NB, Canada Msvmonitoring Full time

    Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced. Consult user guides, technical manuals, and other documents to research and implement solutions. Reproduce, diagnose, and resolve technical problems encountered by users. Provide advice and training to users in response to...

  • Junior Application Management Analyst

    7 days ago

    Moncton, New Brunswick, Canada Harbor Full time $60,000 - $90,000 per year

    Harboris seeking an Analyst to join our3E Application Managementteam within our Legal Technology and Operations (LT+O) practice group. Under general direction from the Service Delivery Team Lead, the Analyst will work closely with a team of skilled individuals from various technical and professional backgrounds, across multiple time zone, to ensure...

  • Technical Analyst

    1 week ago

    Moncton, Canada 360insights Full time

    **Technical**Analyst** **Starting b**ase salary**$50**,500 - $60,500**CAD** Plus Bonus, Equity & Benefits - _Our salary ranges are_ _determined_ _by role, level, and location. The range reflects the_ _typical_ _range_ _for new hire salaries, it does not reflect the maximum salary for the role_ _over time_._ _I_ndividual pay_ _offers_ _are_ _determined_ _by...

  • Financial Analyst, Expense Management

    1 week ago

    Moncton, NB EC E, Canada ASSUMPTION LIFE Full time $60,000 - $120,000 per year

    DiscoverThe OpportunityMoncton, NBAccounting and FinancialExperiencedFull-timeBenefits:Health InsuranceDental InsurancePaid Time OffFlexible WorkPension planGroup RRSPRetirement PlansLife InsuranceDisability InsuranceEmployee Assistance ProgramBonuses & IncentivesWellness ProgramsThe financial analyst actively participates in the organization's financial...

  • Senior Programmer Analyst

    1 week ago

    Guelph, ON NG E, Canada ONTARIO UNIVERSITIES' APPLICATION CENTRE Full time $80,000 - $120,000 per year

    Job Type: Full-time, permanent with benefits.Located in Guelph, the Ontario Universities' Application Centre (OUAC) processes applications for admission to undergraduate, law, medical, rehabilitation sciences and teacher education programs for Ontario's universities. We provide a progressive and supportive working environment for our employees, along with a...

  • Junior Application Management Analyst

    4 weeks ago

    Moncton, Canada Harbor Full time

    Harbor is seeking an Analyst to join our 3E Application Management team within our Legal Technology and Operations (LT+O) practice group. Under general direction from the Service Delivery Team Lead, the Analyst will work closely with a team of skilled individuals from various technical and professional backgrounds, across multiple time zone, to ensure...