Application Support Analyst

Who we areYou know those big cities that still feel like small towns? Where everyone's friendly and helps each other out? That's like Doane Grant Thornton. Except here we're all professionals and there isn't a mayor or a general store. What we're trying to say is that we're a large and growing professional services firm that still feels like a community. We employ about 3000 people across Canada, and we truly care about our colleagues, our clients and the communities where we work and live. That's what's most important to us. We're building a thriving organization that's purpose driven and still want to remember what your favourite milkshake flavour is.We have an exciting career opportunity for an Application Support Analyst in our Software Support Center based in Moncton, New Brunswick. This role is an integral part of the team that responds to incidents that are disrupting the application service that our Grant Thornton international team of accounting and auditing professionals are depending on out in the field. We are not expecting you to know our software – we'll train you on that – but we are expecting you to have some basic technical knowledge, business awareness, cultural awareness and service awareness. Plus your investigative and diagnostic skills will come in handyAs an Application Support Analyst your responsibilities will include: Provide direct-user support of our proprietary accounting and auditing software to Grant Thornton professionals on an international levelSupport the development and testing of the functionality and features of our proprietary accounting and auditing softwareDoane Grant ThorntonIf you're a bit like us, you're driven to connect with how others are feeling and thinking. Here we walk in others shoes before taking action. Just imagine being part of a team that puts "we before me", where flexAbility is a mindset, and where you trust your colleagues to have your back. At Doane Grant Thornton, you'll work with inspiring leaders who support your development, both personally and professionally. This is a place where your insatiable curiosity enables you to think, see and hear from a variety of perspectives, a place where every day is different and having the courage to grow is part of who you are. And when all this comes together, well that's when the magic happensWant to learn more about who we are and how we live our purple every day? Read our colleagues' stories at Think you've got what it takes to be an Application Support Analyst? Like the colour purple? Great. Here's a few more boxes we're also hoping you can tick: Business program or other post-secondary education considered an assetAccounting and/or bookkeeping knowledge or experience considered an assetStrong verbal and written communication skills and listening skills requiredPositive attitude and an unflappable temperament is a mustAbility to work in both a team environment and independentlyAt Doane Grant Thornton we're focused on making a difference in the lives of our clients, our colleagues and our communities. That's our purpose. Or, as we like to say, living our purple.What's in it for you?Profit sharing, Flex days, RRSP contributions, Firmwide holiday closure, Wellness benefits, Concierge-like benefits, Work from anywhere in Canada in the summer for 4 weeks, and moreOur special culture shines through when we have the opportunity to connect in person. That's why we're working in a model where teams are required to be together in the office 4 days per week.Are you ready to Discover Your Purple?">Doane Grant Thornton is committed to employment equity, human rights and respectful workplace principles throughout the life cycle of employment, including at the recruitment and hiring stages. We welcome applications from members of all equity deserving groups, including persons with disabilities, women, racialized and/or Indigenous applicants. Should you require accommodation in relation to the recruitment process, please notify us by emailing and we will work with you to meet your accommodation needs.