Concurrent Disorders Case Manager

About Us:

The Canadian Mental Health Association Hastings Prince Edward (CMHA HPE) provides a wide range of services and programs to support individuals aged 16 and older in achieving their mental health and addiction recovery goals. Committed to promoting mental wellness and resilience, CMHA HPE offers crisis intervention, addiction services, and mental health support, ensuring everyone in the community has access to the resources they need to feel well. By fostering inclusive and supportive environments, CMHA HPE empowers individuals to lead fulfilling and healthy lives.

Position Summary:

The Concurrent Disorders Case Manager provides specialized case management services to individuals experiencing co-occurring substance use and mental health challenges. Reporting to the Program Manager, the Case Manager works collaboratively with hospitals, healthcare providers, social services, and community partners to ensure a holistic, person-centered approach that reduces barriers to care, supports recovery, and enhances overall well-being. This role is responsible for assessment, intervention, service coordination, and follow-up for individuals aged 16 years and older. The Concurrent Disorder Case Manager carries a caseload of 18-25 clients, unless otherwise directed, and provides services in alignment with harm reduction, trauma-informed care, and recovery-oriented principles.

Qualifications & Experience:

• College diploma or university degree in Social Work, Psychology, Addictions Counselling, Nursing, or a related field, or an equivalent combination of education and experience.

• Minimum of 3 years of experience working with individuals experiencing concurrent disorders, homelessness, and substance use challenges.

• Certification in First Aid and CPR.

• Applied Suicide Intervention Skills Training (ASIST) and Non-Violent Crisis Intervention Training (NVCI) is an asset.

• Experience working within a case management model is preferred.

• Strong knowledge of mental health and substance use disorders, harm reduction, and trauma-informed care.

• Ability to assess and intervene in crisis situations using de-escalation and conflict resolution techniques.

• Demonstrated knowledge of community resources, social determinants of health, and systemic barriers.

• Knowledge of and ability to apply legislation such as the Mental Health Act, Health Care Consent Act, and PHIPA.

• Excellent problem-solving, prioritization, and conflict resolution skills.

• Ability to work autonomously and as part of a multidisciplinary team.

• Strong advocacy and system navigation skills to support client engagement in care.

• Proficiency in Microsoft Office (Word, Excel, Outlook, Teams, SharePoint).

• Valid Ontario Driver's License and access to a reliable vehicle for community-based work.

• Satisfactory criminal record check and vulnerable sector check required prior to hire.

• Availability to work flexible hours, including days, evenings, and weekends as required.

Benefits & Perks:

At the CMHA HPE, we prioritize the well-being and professional growth of our employees. We offer a comprehensive benefits package that includes health, dental, and vision insurance, a generous paid time off policy, and an employer-matched pension plan through HOOPP. Our team members enjoy flexible work arrangements to support a healthy work-life balance, ongoing professional development opportunities, and access to wellness programs and resources. Additionally, we provide a supportive and inclusive work environment that values diversity and fosters a culture of collaboration and respect. Join us and be part of a community dedicated to making a meaningful impact on mental health and well-being.

How to Apply:

Please submit a resume and cover letter quoting competition number to

Accessibility Statement:

The Canadian Mental Health Association HPE is committed to creating an inclusive and accessible workplace for all employees. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), we strive to ensure that our recruitment and hiring processes are barrier-free and provide accommodations for candidates with disabilities. If you require an accommodation at any stage of the recruitment process, please inform us and we will work with you to meet your needs. We are dedicated to fostering an environment that respects and values the diversity of our team and the communities we serve.

Job Types: Full-time, Permanent

Pay: $31.48-$36.22 per hour

Work Location: In person