Guest Service Agent

Guest Services Agent – Holiday Inn Express & Suites Saskatoon Centre

Exciting news A fantastic job opportunity as a Guest Services Agent has just opened up in Saskatoonat the Holiday Inn Express & Suites Saskatoon Centre

The Guest Service Agent will be responsible for welcoming our guests and verifying all information during the check-in/check-out process. In this role, accuracy and accountability are key. This is the ideal position for someone who shines in guest service, has excellent attention to detail, is skilled in problem resolution, and enjoys working in a fast-paced environment.

The successful candidate should be focused on providing professional service and creating a memorable stay through personalized guest experiences. We're looking for individuals who want to help shape the guest experience in a brand-new environment and who are passionate, driven individuals with a friendly, outgoing attitude.

Job Requirements:

• Welcome guests in a friendly, prompt and professional manner, recognizing IHG Rewards Members as well as returning guests
• Maintain an inventory of vacancies, reservations and room assignments
• Check guests in, issue room keys, provide information on hotel services and room location
• Ensure all customers establish credit upon check-in.
• Promote and acknowledge guest participation in IHG Rewards and provide benefits to all members
• Answer enquiries regarding hotel services and registration by letter, by telephone and in person, provide information about services available in the community
• Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems
• Routinely book guest reservations for individuals and/or groups
• Answer phones in a prompt and courteous manner
• Present statements of charges to departing guests and receive payment
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Take action to investigate and resolve guest problems, complaints, and claims using appropriate service recovery guidelines
• Balance cash and complete balance sheets, cash reports and related forms
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer, record and process all guest calls, messages, requests, questions or concerns
• Accommodating general and unique guest requests
• Handle wake-up calls
• Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service
• Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.

Qualifications and Education Requirements:

• High school diploma
• Computer literacy, math skills, and knowledge of word processing software
• Guest / customer service experience

Preferred Skills:

• Excellent interpersonal skills
• Strong organizational skills and ability to identify errors in records
• Ability to handle stressful situations calmly and effectively
• Ability to multitask
• Strong written and verbal communication skills
• Good time management and organizational skills
• Conflict resolution skills
• Patience and good listening skills
• Proven experience as a Guest Service Agent or in a similar role, preferably in the hospitality industry is considered an asset
• Certificate or diploma in hospitality is considered an asset

What We offer:

• Competitive starting wages
• Extended Health and Dental Benefits, & Work Perks
• On the job training and uniforms are provided.
• A collaborative team environment with potential to grow within the organization
• Leadership team that fosters a positive work culture, who will support you rather than boss you
• Regular team functions, Monthly employee appreciation celebrations to celebrate our most valuable assets (our people), and an associate breakroom with Free Coffee/Tea
• IHG Employee Room Discounts and Employee Discounts on F&B are available when you travel to any one of our 9000 hotel destinations worldwide