Guest Service Agent

1 week ago

Saskatoon, Canada Holiday Inn Express Saskatoon Centre Full time

The Holiday Inn Express Saskatoon Centre is looking for a Guest Service Agent to be the first point of contact and the first impression for guests. Warm, knowledgeable service, and helpful guidance reassures guests they’ve made the right choice to stay with us. To deliver a great guest experience - a Guest Service Agent will check in and out guests efficiently, and make sure they have all they need for a great stay.

At the Holiday Inn Express our job is to bring the joy of travel to everyone. That’s where you come in. When you’re part of the InterContinental Hotel Group (IHG) brand you’re more than just a job title. We are looking for exceptional people to provide outstanding service, and True Hospitality to our guests.

**Responsibilities**:

- Welcome guests in a friendly, prompt and professional manner, recognizing IHG Rewards Club Members as well as returning guests
- Check guests in, issue room keys, provide information on hotel services and room location
- Answer phones in a prompt and courteous manner
- Answer, record and process all guest calls, messages, requests, questions or concerns
- Take action to solve guest problems/complaints using appropriate service recovery guidelines
- Routinely book guest reservations for individuals and/or groups
- Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service
- Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.

Qualifications and Requirements
- High school diploma/Secondary qualification or equivalent
- One-year front desk/guest service experience strongly preferred
- Proficiency in Micros Opera preferred
- Must speak fluent English
- Ability to work a flexible schedule (shifts may vary from 6:00 a.m. start to midnight, including weekends)

Other:

- Passionate about delivering exceptional service to our valued guests
- Calm, organized work ethic with the ability to prioritize and meet deadlines
- Strong communication skills are essential when interacting with guests and employees
- Strong math skills are used frequently when handling cash or credit
- The ability to work a flexible schedule including nights, weekends, and/or holidays

  • Guest Service Agent

    2 weeks ago

    Saskatoon, Canada Marriott TownePlace Suites Saskatoon Full time

    **Title** Hotel Guest Service Agent **Reports To** Front Desk Manager **Summary** The Hotel Guest Service Agent will be responsible for greeting and registering guests, providing outstanding guest service during their stay, and settling the guest’s account upon completion of their stay. Other duties will include registering guests, making and...

  • Guest Service Agent

    2 weeks ago

    Saskatoon, Canada Marriott TownePlace Suites Saskatoon Full time

    **Title** Hotel Guest Service Agent **Reports To** Front Desk Manager **Summary** The Hotel Guest Service Agent will be responsible for greeting and registering guests, providing outstanding guest service during their stay, and settling the guest’s account upon completion of their stay. Other duties will include registering guests, making and...

  • Guest Service Agent

    1 week ago

    Saskatoon, Canada Park Town Hotel Full time

    Guest Service Agent-Full-Time Position As Guest Service Agent your primary responsibilities include registering guests, making reservations, preparing reports, and balancing transactions. You must be able to work independently and with mínimal supervision. You must also be able to problem solve and troubleshoot to resolve guest issues that may arise and...

  • Guest Service Agent

    3 days ago

    Saskatoon, Canada Holiday Inn Express & Suites Saskatoon Centre Hotel Full time

    The Holiday Inn Express Saskatoon Centre is looking for a Guest Service Agent to be the first point of contact and the first impression for guests. Warm, knowledgeable service, and helpful guidance reassures guests they’ve made the right choice to stay with us. To deliver a great guest experience - a Guest Service Agent will check in and out guests...

  • Guest Service Agent

    15 hours ago

    Saskatoon, Saskatchewan, Canada Germain Hôtels Full time $30,000 - $50,000 per year

    "What can I do for you?" is your mantraWe're looking for that person who uses his or her curiosity and attentiveness to every encounter every day. This person acts as an ambassador with our guests when they arrive at one of our establishments. The Guest Service Agent informs, greets, and helps generate personalized attention to ensure our guests have a...

  • Guest Service Agent

    1 week ago

    Saskatoon, SK SK R, Canada Germain Hotels Full time $45,000 - $55,000 per year

    "What can I do for you?" is your mantraWe're looking for that person who uses his or her curiosity and attentiveness to every encounter every day. This person acts as an ambassador with our guests when they arrive at one of our establishments. The Guest Service Agent informs, greets, and helps generate personalized attention to ensure our guests have a...

  • Guest Services Agent

    1 week ago

    Saskatoon, Canada Marriott International, Inc Full time

    **Additional Information** **Job Number**25190116 **Job Category**Rooms & Guest Services Operations **Location**Delta Hotels Saskatoon Downtown, 405 20th Street East, Saskatoon, SASK, Canada, S7K 6X6 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management ** Process all guest check-ins, check-outs, room assignments, and room...

  • Agent-guest Services

    3 days ago

    Saskatoon, Canada Marriott International, Inc Full time

    **Additional Information** Benefit package available after completion of probation period. must be available various shifts including weekends. **Job Number** 24017927 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels Bessborough, 601 Spadina Crescent East, Saskatoon, SASK, Canada VIEW ON MAP **Schedule** Full-Time **Located...

  • Guest Services Agent

    2 weeks ago

    Saskatoon, Canada Marriott International, Inc Full time

    **Additional Information** Full-Time **Job Number** 24150279 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels Saskatoon Downtown, 405 20th Street East, Saskatoon, SASK, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs,...

  • Guest Services Agent

    7 days ago

    Saskatoon, Canada Marriott International, Inc Full time

    **Job Number** 24069124 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels Saskatoon Downtown, 405 20th Street East, Saskatoon, SASK, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room assignments, and room...