Administrative Assistant

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Southside Nissan is currently looking to fill the position of an Administrative Assistant.

Essential Duties:

• Book service appointments that maximize the service department's available hours to sell. You will make outbound calls to existing customers for service appointment configuration, after service follow-up and other special programs directed by management.
• Enter appointments into system, check for open recalls, campaigns and history of vehicles then add to appointment.
• Enter appointment into XTIME prior to vehicle arriving at the dealership.
• Check Special Order Parts list and call customers to make appointments.
• Answer all incoming phone calls in a professional, polite and efficient manner. Places, receives & routes incoming calls to internal staff.
• Call all no-show customers and reschedule appointments.
• Forward repair orders for proper dispatch to shop.
• Take care of the Service Loaner Fleet, ensure vehicles are clean and gassed before going out to customers and make sure they get inspected and signed off on before they go out and, on their return, ensure daily service loaner log form is completed.
• Call customers from special OP code lists.
• Call customers from open recall/campaign lists.
• Greet customers when Service Advisors are busy.
• Serves as the first impression of the dealership & front lines the main desk at point of entry for the purpose of greeting & directing all visitors, including vendors, clients & customers.
• Ensure the sales and service areas are kept clean and tidy.
• Assists in overflow tasks from staff including word processing, data entry & internet research tasks.
• Assist in inventory stock, order office supplies and other administrative duties that may be assigned.
• Performs basic clerical tasks such as arranging invoices & other indexed documents, cash receipt book revisions, etc.
• ADP experience a definite asset.
• Fill in for Service Advisors when they are absent.
• Other duties as assigned by management.

All successful applicants must possess the following qualities:

• Previous call center experience.
• Ability to effectively respond to and meet the needs of a diverse client base.
• Pleasant telephone demeanor.
• Have excellent verbal and written communication skills.
• Be extremely organized.
• Pay close attention to detail.
• Be self-motivated.
• Ability to work independently and as a team.

Advantages of the Dilawri Lifestyle

• First hand mentoring from auto industry leaders
• Innovative, exciting work environment
• Employee discounts on vehicle purchases and leases
• Employee discounts on service and parts
• Career growth opportunities
• Competitive compensation
• Generous benefit package
• Exclusive Dilawri offers
• A true Family culture

Dilawri Group of Companies is Canada's largest automotive group with 75+ franchised dealerships representing 35+ automotive brands throughout Quebec, Ontario, Saskatchewan, Alberta, British Columbia, and Washington DC. Privately owned and operated by the Dilawri family since 1985, the company continues to expand its footprint in Canada, building on its history of excellence in the automotive industry. With more than 4,000 employees, Dilawri Group of Companies is proud to offer exceptional products and customer service in every dealership.

Dilawri Group of Companies is not only a leader in the automotive industry, it is also a leader in the communities it serves, having established The Dilawri Foundation in 2002. The Dilawri Foundation has contributed tens of millions of dollars throughout Canada supporting a variety of charitable causes.

Go to our website to see more about our company and the many reasons why you will want to work for us

We do thank all applicants in advance, but only those selected for an interview will be contacted. Thank you for your interest.