Insurance Customer Service Representative

2 days ago

Vaughan, Ontario, Canada Billyard Insurance Group Full time

Company Overview

Billyard Insurance Group is attracting top insurance professionals and providing them with innovative technology, tools, and the support required to compete in the fast-changing insurance landscape. We are a rapidly growing insurance brokerage with over 75 locations across the United States. We're also proud to have been recognized on Insurance Business Canada's Top Brokerages list for the last three years and named one of the top growing companies in the country.

Wanted: Ambitious Customer Service Representative

Location: Vaughan

BIG Opportunity: Looking for a CSR to join the team at the Billyard Insurance Group (BIG) Vaughan, ON.

  • Must be committed to providing legendary client service and have an insatiable hunger for closing inbound sales leads.
  • Our brokerage has a great philosophy; motivate your staff to succeed and you will succeed as a brokerage. We put as much emphasis on you as a person as we do the skills that you bring to the table. There is something special about being an employee at the BIG and we take that mindset into our onboarding decisions.
  • Our CSR position requires a relationship-oriented individual with strong organizational and analytical skills. You will need to be comfortable in a customer facing role with an emphasis on telephone and computer skills.

Job Details:

  • Support the sales and customer service team while providing a superior level of service
  • Administer, support and complete policy changes within our company partner's portals and websites
  • Review policies and recommend coverages based on individual consumer needs
  • Adhere to the underwriting criteria set out by our broker partners
  • If you enjoy occasionally selling policies we do not remove this function but encourage you to do so
  • Co-ordinate and follow up on client documents

Qualifications and Attributes:

  • RIBO Licensed
  • Technology-oriented
  • Ambitious and competitive
  • Thrives in a fast-paced environment
  • Positive attitude
  • Customer focused
  • Looking to grow with a rapidly expanding company
  • If you can see the BIG picture and the above description sounds like you, we encourage you to apply. Please attach Cover Letter, Resume and References with your application.
  • Proven experience in customer service or call center roles within the insurance or financial services industry.
  • Excellent communication skills in English; bilingual abilities are a plus.
  • Strong computer skills, including proficiency with Microsoft Office.
  • Ability to handle multiple tasks efficiently and accurately.
  • Professional phone etiquette and interpersonal skills.
  • High school diploma or equivalent; further education is a plus.
  • Experience with data entry, client management systems, or CRM software is preferred.

Job Type: Full-time

Education: Post Secondary Education or Similar

Experience: Minimum 2 Years in Customer Service in Insurance Sector

License or Certification: RIBO

Benefits:

  • On-site parking
  • Paid time off

Job Types: Full-time, Permanent

Pay: $42,000.00-$50,000.00 per year

Ability to commute/relocate:

  • Vaughan, ON: reliably commute or plan to relocate before starting work (required)

Experience:

  • Insurance Customer Service: 2 years (required)

Licence/Certification:

  • RIBO (required)

Work Location: In person

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