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Customer Service Representative

3 weeks ago

Vaughan, Ontario, Canada APPS TRANSPORT GROUP - Oakville Teminal Full time

Customer Service Representative – APPS Transport Group

APPS Transport Group currently has an opening for a Customer Service Representative (Monday to Friday shift). Reporting to the Customer Service Manager, this individual will collaborate with various departments to meet customer commitments.

Job Responsibilities:

  • Respond to customer inquiries via telephone and email promptly and professionally.
  • Track and trace pickups and deliveries (locally & Westbound).
  • Book pickup appointments and accept EDI orders.
  • Work closely with dispatch, CS Payables, sales reps, dock, and OSDR to accommodate customer needs.
  • Handle special requests based on customer requirements.
  • Enter real-time notes into probills as events occur.
  • Retrieve and provide PODs/BOLs as needed.
  • Monitor dock reports and follow up with customers on potential shipment delays.
  • Notify customers of delays for outbound containers moving Westbound.
  • Coordinate with West terminals to ensure smooth operations.
  • Manage Command Pages and update customer portals.
  • Perform other administrative and support duties as required.

Requirements:

  • 2+ years of experience in a customer support role with a strong motivation to assist customers and resolve issues.
  • Transportation industry experience is an asset.
  • Ability to handle stressful situations professionally and diplomatically.
  • Strong problem-solving skills and excellent interpersonal skills.
  • Proficiency in MS Word, Excel, and Outlook (experience with TruckMate is an asset).
  • Strong verbal and written communication skills.
  • Highly organized, detail-oriented, and able to multi-task under time-sensitive conditions.
  • Proactive with initiative and confidence in internal and external communication.
  • Completed post-secondary education is an asset.
  • Ability to sit for extended periods.

APPS Transport Group is committed to accessibility and ensures that our recruitment and hiring process complies with the Accessibility for Ontarians with Disabilities Act (AODA).

Job Types: Full-time, Permanent

Pay: $46,500.00-$47,500.00 per year

Benefits:

  • Casual dress
  • Company events
  • Dental care
  • Disability insurance
  • Employee assistance program
  • Employee stock purchase plan
  • Extended health care
  • Life insurance
  • On-site gym
  • On-site parking
  • Tuition reimbursement
  • Vision care

Education:

  • Secondary School (preferred)

Experience:

  • Microsoft Outlook: 1 year (required)
  • Supply chain: 1 year (required)
  • Customer service: 1 year (required)

Work Location: In person