DFC Customer Service Representative I

5 days ago

Vaughan, Ontario, Canada Lithia & Driveway Full time
Dealership:L0485 Lithia Master LP Company, LP

Pfaff Home Office

Driveway Finance Corporation (DFC) is a modern automotive lender and part of the Lithia & Driveway (LAD) family, one of the largest automotive retailers in North America. DFC provides flexible, customer-focused financing solutions that support both retail and commercial clients. Our innovative approach combines technology with personalized service to simplify the vehicle financing experience. At DFC, we're driving the future of auto finance

Hiring Now: DFC Customer Service Representative

  • ​Schedule: Monday - Friday, 9:00am - 6:00pm full-time

  • Pay: $22.50/hr. CAD

  • Location: 9001 Jane St., Vaughan, ON, L4K 2M6 Hybrid - (In office Monday and Tuesday)

DFC Customer Service Representative I

The DFC Customer Service Representative I will be responsible for handling inbound service calls from customers while providing excellent customer service and accurately capturing data using company loan processing systems.

Responsibilities

  • Handle inbound from customers in a Call Center environment while delivering quality service
  • Monitor customer account details for non-payments, declined payments, delayed payments and other irregularities
  • Prepare documents as needed to fulfill customer requests
  • Educate and counsel customers on account terms
  • Maintain and ensure accurate, up-to-date customer account information
  • Forward delinquent accounts to the appropriate Collections Team for account management
  • Other duties as assigned

Skills and Qualifications

  • Previous telephone customer service experience preferred
  • Ability to perform accurate data input into a variety of software
  • Ability to provide courteous, knowledgeable, and professional customer service both in person and on the telephone.
  • Strong attention to detail
  • Sense of urgency
  • Excellent communication
  • PC skills including knowledge and use of MS Office (Excel, Word, Windows, etc.)

Competencies

  • Does the right thing, takes action and adapts to change
  • Self-motivates, believes in accountability, focuses on results, makes plans and follows through
  • Believes in humility, shares best practices, desires to keep learning, measures performance and adapts to improve results
  • Thrives on a team, stays positive, lives our values

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