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Tour Consultant
3 weeks ago
Company Description
Senior Discovery Tours is Canada's largest operator of guided tours and cruises for the mature traveller, operating since 1975. We offer over 100 different international tours and cruises that emphasize outstanding service, value, and discovery. We are dedicated to providing exceptional travel experiences that create lasting memories for our clients.
Role Description
Senior Discovery Tours, the leader in fully escorted group tours for the 55+ traveller, is looking for a Tour Consultant to join our Burnaby, BC Office. This full-time position will be a one-year contracted maternity leave coverage position (with the possibility
for extension at the conclusion of the 12 months, to be evaluated on a month-to-month basis following the initial 12 months). The position will
involve daily interaction with a mature clientele and a wide range of administrative office duties.
JOB REQUIREMENTS/QUALIFICATIONS:
As a Tour Consultant you will be responsible for managing and consulting on our group tours for our customers' travel needs, including:
Essential Duties and Responsibilities:
- Accurately advise clients about tour itineraries in person, and by phone and email.
- Be knowledgeable and accurately advise clients about insurance.
- Sell itineraries and book clients on tour.
- Manage Client accounts and process payments, maintaining accurate payment records.
- Communicate courteously and punctually with clients by mail and email, preparing and sending relevant client tour documents/itineraries and insurance documents.
- Work with hotel vendors to book clients when necessary.
- Coordinate with other consultants, air department and operations as needed in completing all functions related to assisting the client.
Ideal Candidate:
- Excellent written and verbal communications skills (English).
- Strong customer service skills with a confident and friendly telephone manner.
- Strong computer skills – particularly with Microsoft Word and Excel programs and comfortable learning new software.
- Must be organized and have a good attention to detail.
- Must be self-motivated and have the ability to work under pressure.
- Outstanding interpersonal skills and ability to build strong business relationships.
- A problem solver who thinks outside of the box to provide creative solutions.
- Empathetic, compassionate, and a quick learner.
- You thrive in a collaborative environment but can also produce quality work independently.
- Ability to work in a fast paced, deadline driven environment.
- Outgoing and enthusiastic, with a go-getter personality and a positive outlook.
- Must have a minimum of 3 years retail travel experience (preferably related to group travel).
- Licensed to sell BC Travel Insurance and TICO certified.
- Good destination Knowledge and knowledge of airports is an asset.
JOB TYPE:
Contract Position
- One Year (Full-Time, Maternity Leave Coverage). Possibility of extension following the initial 12 months. Must be able to work in person in the Burnaby Office at 110 – 6450 Roberts Street, from 9am-5pm Monday to Friday.
REQUIRED EXPERIENCE:
Candidate must have prior travel industry work experience, and legally able to work in Canada.
Only qualified applicants will be contacted.
