Membership Advisor

Why BCAA?

Feel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose - delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger communities, we offer a wide variety of meaningful, rewarding careers that move BC forward.

We are currently hiring a Membership Advisor based in our Member Contact Centre, located in Burnaby, BC.
- As Membership Advisor you’re part of the Member-facing team that delivers exceptional Member experiences every time. You are a membership professional who will create lasting relationships with BCAA Members through consultation, support, and sales of BCAA products.

Who you are- You’re passionate about delivering exceptional Member experiences.-
- Meeting sales and customer satisfaction targets is second-nature for you.-
- You have excellent verbal and written communication skills.-
- You’re an analytical thinker with sound judgment and decision-making skills.-
- A fast-paced environment with shifting priorities is no problem for you.What you’ll do- Collaborate with a team that is passionate about igniting unparalleled Member loyalty.-
- Sell BCAA memberships and entitlement products such Trip Tiks (auto travel route planning), maps, tour books and camp guides.-
- Renew BCAA memberships by reviewing current coverages and making recommendations.-
- Cross-sell products and develop business leads for the future.-
- Process payments and documents.What you bring:
- Completion of Grade 12-
- Minimum three-months experience in a sales or service environment-
- Intermediate knowledge of MS Office 365What we offer:
- The chance to make a difference every day in the lives of British Columbians, BCAA Members and our communities.-
- Career and personal development to help you grow and reach your goals.-
- Quarterly incentives that recognize team and individual sales and performance.-
- Flexible benefits to support your health and lifestyle, and wellness dollars to keep your body, mind and soul thriving.-
- A competitive rewards package including salary, performance bonus programs, pension plan, and more to help build your personal wealth.-
- Paid time off including vacation, and days for wellness, volunteering, and cultural, spiritual or religious connection.-
- BCAA membership, with valuable perks and Member savings on every day and special spending, from gas and coffee to clothes, sports and event tickets, and hotels.-
- Meaningful, rewarding work for a BC Top Employer known for putting people first and constantly building a better workplace for all our team members.-
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The hourly rate for this position is $20.62 to $25.77 and is determined via job-related knowledge, skills, experience, certifications, market demand and internal equity. In addition to base salary and BCAA benefits, this position is eligible for a performance bonus target of 10%, with the opportunity to earn up to 17%.

What we offer:
- The chance to make a difference every day in the lives of British Columbians, BCAA Members and our communities.- Career and personal development to help you grow and reach your goals.- Incentives that recognize team and individual sales and performance.- Flexible benefits to support your health and lifestyle, and wellness dollars* to keep your body, mind and soul thriving.- A competitive rewards package including salary performance bonus programs, pension plan*, and more to help build your personal wealth.- Paid time off including vacation, and days for wellness, volunteering, and cultural, spiritual or religious connection.- BCAA membership, with valuable perks and Member savings on every day and special spending, from gas and coffee to clothes, sports and event tickets, and hotels.- Meaningful, rewarding work for a BC Top Employer known for putting people first and constantly building a better workplace for all our team members.
- for permanent employees

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