Dispatch Service Coordinator

Modern Niagara helps building owners, managers, and general contractors meet the mechanical, electrical, integrated building technology, and building services needs of their buildings across Vancouver, Calgary, Edmonton, Toronto, Southwestern Ontario, and Ottawa. We also develop custom, turnkey solutions to help reach the desired outcomes. We are committed to having a positive and meaningful impact on Canada's infrastructure and on the communities where we live, learn, work, and heal.

WE BUILD FOR LIFE.

We value passion, initiative, determination, professionalism, and teamwork and we are committed to ensuring that our teams have everything they need to succeed. Health and safety are embedded in everything we do and, as a result, our award-winning safety culture has a record that's well above industry standards.

At Modern Niagara, you will work alongside values-driven, safety-conscious, and high-impact teams in a fast-paced, innovative, and collaborative environment. Here, your knowledge, skills, and excellent service will help ensure that the buildings that make up Canada's infrastructure fulfill the needs they were set out to meet.

Modern Niagara is one of Canada's Best Managed Companies and is a recipient of SMACNA's Safety Excellence Award Program (SSEAP) – Canada and the Canadian Occupational Safety (COS) Magazine's Gold Winner for Canada's Safest Employers Award in the Building and Construction category and Excellence Winner for Canada's Best Health + Safety Culture Award as well as Canada's Best Health + Safety Leader Award.

We currently have a Dispatch Service Coordinator opportunity for talented and creative people to be part of our team in Port Coquitlam. We are looking for motivated, multi-faceted technically inclined coordinators who enjoy working on a wide variety of tasks, are quick to learn, and are keen to make a significant contribution to a successful and growing company. Our career opportunities offer creative challenges to learn and develop new skills and experiences.

The expected salary range for this position is $55,000 - $65,000.
OVERVIEW OF RESPONSIBILITIES:

• Monitor and track unscheduled or open PM work orders\ Provide logistical support to the field to assure maximum output.
• Ensure timely distribution of scheduled PM billings
• Dispatch Service Technicians
• Create and assign work orders to technicians
• Coordinate subcontractor requirements
• Assist with onboarding new hires when needed
• Assist with administrative functions related to Building Services division
• Support field technician requests
• Qualify every request for service to establish maximum response time requirements.
• Inform Plumbing Services Manager of work progress, customer relations, field personnel relations, material administration, and other matters affecting service operations.
• Advise Plumbing Services Manager of customer complaints to expedite resolution ensuring and maintaining long term relationships.
• Effectively communicate resolutions to the customer.
• Determine and dispatch appropriate service representatives to ensure quick and efficient resolution of problems, while building and maintaining customer confidence and satisfaction.
• Dispatch service personnel to satisfy customer problems based on skills, nature of problems, location of problem, and location of personnel.
• Provide effective work schedules for field personnel to maximize use of skills while cost effectively meeting customer needs and providing contingency time for emergency calls.
• Build and maintain rapport and positive working relationships with field and office personnel to resolve problems, employ opportunities and maximize profits.
• Build rapport and productive working relationships with customers, vendors, and other outside contacts.
• Dispatch plumbing personnel and equipment in accordance with applicable contractual agreements.
• Oversee and manage Services billings which consists of work orders and maintenance contract
• Ensure timely distribution of scheduled PM billings
• Create and assign work orders to technicians -both
• Review and confirm accuracy of technicians' weekly timesheets
• Amalgamation of information to allow for project set up
• Attend regular service meetings
• Coordinate subcontractor requirements
• Weekly review of work orders and purchase orders
• Assist with administrative functions related to the Controls Service division
• Support technicians
• Enforce and adhere to the company's policies and procedures and Business Code of Conduct.
• Perform other duties as may be assigned

QUALIFICATIONS AND EXPERIENCE:

• 2-5 years working in an office environment
• Excellent customer service aptitude
• Strong communication skills, both verbal and written
• Comfortable interacting with clients, operations, and field teams
• Ability to adapt to new processes and work well under pressure
• Great attention to detail with a high degree of accuracy
• Exceptional time management and organizational skills
• Must be a self-motivated person with the ability to work at fast paced professional level
• Ability to work effectively both independently and within a team
• Ability to maintain professionalism with high level of integrity
• Computer literacy with proficiency in MS Office (Excel, Word, Outlook)
• Working knowledge of ERP systems

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

At Modern Niagara, we recognize the value of fostering a diverse, equitable, and inclusive organization and are committed to eliminating barriers faced by members of equity-seeking groups (women, Indigenous, Black, racialized, 2SLGTBQIA+, people with disabilities, and new immigrants) in the construction industry. Our DEI vision is to build an organization where everyone has access to the same opportunities, experience equitable outcomes, and can thrive and reach their full potential.

We value the diversity of the people we hire and serve. Modern Niagara is an equal opportunity employer. If you require accommodation during the recruitment process, please advise us so that suitable accommodations can be made. We can be reached