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Customer Service

2 weeks ago

Coquitlam, British Columbia, Canada Your Guy Drainage Full time

Be the calm, organized voice behind a fast-paced emergency services company.

About Us

Your Guy Drainage is a rapidly growing drainage and trenchless company serving the Tri-Cities. We handle everything from clogged drains to emergency water line replacements — and we pride ourselves on fast communication, 5-star service, and professionalism.

We're building a team that's reliable, detail-oriented, and great with people. If you enjoy staying organized, helping customers, and keeping a busy schedule running smoothly, this role is for you.

Who We're Looking For

We are NOT looking for someone who wants to "just answer phones."

We are looking for someone who thrives in an environment where:

You enjoy talking to customers — you're friendly, confident, and clear on the phone and through text

You're adaptable — emergencies pop up, jobs get rescheduled, and you can pivot quickly without getting overwhelmed

You're organized and detail-driven — you can manage schedules, track information, and keep things updated

You're tech-savvy — comfortable with Google Drive, spreadsheets, and basic CRM or scheduling software

You take ownership — when things get busy, you don't shut down… you step up

You want to help the business grow — when phones are quiet, you help with content posting and simple marketing tasks

If this sounds like you, keep reading. If not, this job won't be a good fit.

What You'll Be Doing (Daily Duties)

Your key responsibilities will include:

  • Answering inbound calls and booking customer jobs
  • Communicating with technicians throughout the day
  • Building and adjusting the daily schedule as jobs move or emergencies come in
  • Tracking lead sources and updating customer notes
  • Managing admin tasks: emails, SMS updates, digital filing, basic data entry
  • Helping with marketing tasks when slow (posting content, simple admin tasks)
  • Pulling permits for sewer/water line jobs
  • Coordinating with customers before/after service
  • Ensuring a clean, organized workflow for techs and the office

This role is central to the business — you keep the operation running smoothly.

Requirements

  • Strong communication skills (phone & text)
  • Ability to stay calm under pressure and juggle multiple tasks
  • Experience with Google Drive, Google Sheets, basic CRM tools
  • Strong attention to detail and accuracy
  • Comfortable working in a fast-paced home services environment
  • Reliable, punctual, and motivated
  • Experience in dispatching, customer service, or admin is a bonus but not required if you have the right attitude

To Apply (Read Carefully)

To prove you actually read this job description and are not mass-applying, please include the following sentence at the top of your application:

"I'm ready to hustle."

Applications without this sentence will not be reviewed.

Job Type: Full-time

Pay: $22.00-$30.00 per hour

Expected hours: 40 per week

Benefits:

  • Work from home

Work Location: Remote