Product Support Coordinator

2 days ago

Concord Ontario LKE Canada Toromont Cat Full time $40,000 - $80,000 per year

Toromont Cat is looking for a Product Support Coordinator to join the Mining Technology team The Product Support Coordinator is accountable for all work orders from opening to execution providing high customer service and effectively assisting with goals and objectives to support the Service Department.

  As a Product Support Coordinator, Mining Technology, YOU will experience:

  • Working within one of the safest organizations in the industry where your safety and well-being are our most important priority
  • Working for the best in class equipment dealer and with the premium Caterpillar brand
  • Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success
  • Competitive total rewards including: wages, benefits, and premiums (as eligible)
  • An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada

In a typical day, YOU will:

  • Demonstrate safe, environmentally sound and healthy work behaviours at all times, in support of Toromont's Health and Safety Policies, Programs and initiatives
  • Process service work orders, service reports and payroll
  • Obtain Customer purchase order numbers to support WIP (work in process) processing
  • Generate standard jobs as required by Supervisors and Technicians
  • Expedite Warranty and Goodwill work orders through Warranty Departments
  • Assist in coordination and administration of Customer Service Agreements (CSAs) through contract management software (EMT & PM Scheduler
  • Monitor WIP Reports with Supervisors and Service Advisors aligned to support company objectives within the invoicing process
  • Assist other Service Departments with scheduling of maintenance and repairs as required

Must-haves for this role:

  • Minimum post-secondary education
  • 2+ years of experience in support/service operations position
  • Service Scheduler knowledge an asset
  • Bilingual (English/French) preferred
  • Familiarity with legal agreements and service contracts
  • Familiarity with government programs, including grants, funding opportunities, and partnership initiatives
  • Intermediate to advanced proficiency in Microsoft Excel and MS office suite
  • Strong verbal and written communication skills
  • Detail-oriented, organized, and able to manage multiple priorities effectively

About Toromont Cat

With over 4,000 employees and 56 locations from Manitoba to Newfoundland, Toromont Cat has a proven track record, industry knowledge, dealership infrastructure, and service mindset to ensure our Construction, Mining, and Power Generation customers succeed.    At Toromont Cat, work is built around people's strengths, our products, technology and an outstanding customer experience and through our strong partnership with Caterpillar , Toromont Cat takes care of our employees who take care of our customers When you join our team, you become a member of the Toromont family. Your success is our success

  • Product Support Marketing Manager

    2 days ago

    Concord, Ontario, LKE, Canada Toromont Cat Full time $90,000 - $120,000 per year

    Toromont Cat is looking for a Product Support Marketing Manager to join our team The manager will strengthen the competitive position of the business in all Toromont territories through the development of engaging marketing and communication strategies and the identification of business opportunities.As a Product Support Marketing Manager, YOU will...

  • Product Support Coordinator

    4 weeks ago

    Concord, Canada Toromont Cat Full time

    Toromont Cat is seeking a Product Support Coordinator to join our team at Concord. The Product Support Coordinator is accountable for all work orders from opening to execution providing high customer service and effectively assisting with goals and objectives to support the Service Department. As a Product Support Coordinator, YOU will experience: Working...

  • Product Support Coordinator

    4 days ago

    Concord, Canada TCAT Div of Toromont Industries Ltd Full time

    This is a position with OST/St 90. The Product Support Coordinator is accountable for all work orders from opening to execution providing high customer service and effectively assisting with goals and objectives to support the Service Department. **As a Product Support Coordinator, YOU will experience**: - Working within one of the safest organizations in...

  • Product Support Coordinator

    2 days ago

    Timmins, Ontario, PNH, Canada Toromont Cat Full time $40,000 - $80,000 per year

    Toromont Cat is seeking a Product Support Coordinator to join our team at Timmins. The Product Support Coordinator is accountable for all work orders from opening to execution providing high customer service and effectively assisting with goals and objectives to support the Service Department. As a Product Support Coordinator, YOU will experience: Working...

  • Product Support Coordinator

    2 weeks ago

    Concord, Canada TCAT Div of Toromont Industries Ltd Full time

    The Product Support Coordinator is accountable for all work orders from opening to execution providing high customer service and effectively assisting with goals and objectives to support the Service Department. Please note this role would operate out of our Reman Bradford location. **As a Product Support Coordinator, YOU will experience**: - Working...

  • Production Coordinator

    2 weeks ago

    Concord, Canada SupremeX Full time

    **Production Coordinator** - ***_ Responsible for supporting day to day operations in production department, including confirmation of orders with review of estimated vs actual values; reconcile as required by verifying system transactions and production reporting. Works in collaboration with Production Planning groups to ensure component and raw material...

  • Product Support Coordinator

    7 days ago

    Thunder Bay, Ontario, PCG, Canada Toromont Cat Full time $40,000 - $60,000 per year

    Toromont Cat is seeking a Product Support Coordinator to join our team at Thunder Bay. The Product Support Coordinator is accountable for all work orders from opening to execution providing high customer service and effectively assisting with goals and objectives to support the Service Department. As a Product Support Coordinator, YOU will experience:...

  • Product Coordinator

    2 days ago

    Concord, Ontario, Canada HNR Solutions Inc Full time $55,000 - $78,000 per year

    Job description:Position SummaryWe are seeking a detail-oriented and proactive Product Coordinator to join our team in Concord, ON. The Product Coordinator will support the Product Management and Global Sourcing teams with operational and administrative responsibilities related to product setup, packaging, and sample coordination.This position ensures...

  • Parts Warehouseperson

    1 week ago

    Concord, Ontario, LKE, Canada Toromont Cat Full time $40,000 - $60,000 per year

    Toromont Cat is looking for a Parts Warehouse Person to join our team The plays a key role in coordinating and executing day to day operations in the warehouse to ensure the entire team is providing superior service to the internal and external customers.Working within one of the safest organizations in the industry where your safety and well-being are our...

  • Product Support Specialist

    4 days ago

    Concord, Canada Reesink Canada Full time

    **Reesink Dealership Network** **Reesink Canada Wholesale** **Position: Product Support Specialist** **Location: Remote** **YOU matter to US! If you are looking to join a company of motivated people who make a difference, you've found us! If your skills align with our position description below, we are looking forward to hearing from you!** *** **This...