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Product Support Coordinator

2 weeks ago

Concord, Canada TCAT Div of Toromont Industries Ltd Full time

The Product Support Coordinator is accountable for all work orders from opening to execution providing high customer service and effectively assisting with goals and objectives to support the Service Department. Please note this role would operate out of our Reman Bradford location.

**As a Product Support Coordinator, YOU will experience**:

- Working within one of the safest organizations in the industry where your safety and well-being are our most important priority;
- Working for the best in class equipment dealer and with the premium Caterpillar brand
- Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success
- Competitive total rewards including: wages, benefits, and premiums (as eligible)
- An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada

**In a typical day, YOU will**:

- Demonstrate safe, environmentally sound and healthy work behaviours at all times, in support of Toromont’s Health and Safety Policies, Programs and initiatives
- Process service work orders, service reports and payroll
- Obtain Customer purchase order numbers to support WIP (work in process) processing
- Generate standard jobs as required by Supervisors and Technicians
- Expedite Warranty and Goodwill work orders through Warranty Departments
- Assist in coordination and administration of Customer Service Agreements (CSAs) through contract management software (EMT & PM Scheduler
- Monitor WIP Reports with Supervisors and Service Advisors aligned to support company objectives within the invoicing process
- Assist other Service Departments with scheduling of maintenance and repairs as required

**Must-haves for this role**:

- Minimum post-secondary education
- 2+ years of experience in support/service operations position

**About Toromont Reman**
- Toromont Reman helps you maximize your investment in equipment. Industry leader in parts availability and warranty coverage. Whether you are looking for a custom rebuild or remanufacturing, we provide reliable, certified ISO-9001 service to all Cat and other manufacturers' equipment. Thanks to our group of more than 75 skilled and dedicated specialists, we offer the industry's best warranty._