Product Support Coordinator

7 days ago

Thunder Bay Ontario PCG Canada Toromont Cat Full time $40,000 - $60,000 per year

Toromont Cat is seeking a Product Support Coordinator to join our team at Thunder Bay. The Product Support Coordinator is accountable for all work orders from opening to execution providing high customer service and effectively assisting with goals and objectives to support the Service Department. 

As a Product Support Coordinator, YOU will experience:

  • Working within one of the safest organizations in the industry where your safety and well-being are our most important priority;
  • Working for the best in class equipment dealer and with the premium Caterpillar brand
  • Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success
  • Competitive total rewards including: wages, benefits, and premiums (as eligible)
  • An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada

In a typical day, YOU will:

  • Demonstrate safe, environmentally sound and healthy work behaviours at all times, in support of Toromont's Health and Safety Policies, Programs and initiatives
  • Process service work orders, service reports and payroll
  • Obtain Customer purchase order numbers to support WIP (work in process) processing
  • Generate standard jobs as required by Supervisors and Technicians
  • Expedite Warranty and Goodwill work orders through Warranty Departments
  • Assist in coordination and administration of Customer Service Agreements (CSAs) through contract management software (EMT & PM Scheduler
  • Monitor WIP Reports with Supervisors and Service Advisors aligned to support company objectives within the invoicing process
  • Assist other Service Departments with scheduling of maintenance and repairs as required

Must-haves for this role:

  • Minimum post-secondary education
  • 2+ years of experience in support/service operations position

About Toromont Cat

With over 4,000 employees and 56 locations from Manitoba to Newfoundland, Toromont Cat has a proven track record, industry knowledge, dealership infrastructure, and service mindset to ensure our Construction, Mining, and Power Generation customers succeed.    At Toromont Cat, work is built around people's strengths, our products, technology and an outstanding customer experience and through our strong partnership with Caterpillar , Toromont Cat takes care of our employees who take care of our customers When you join our team, you become a member of the Toromont family. Your success is our success

  • Product Support Coordinator

    1 week ago

    Thunder Bay, Canada Toromont Cat Full time

    Toromont Cat is seeking a Product Support Coordinator to join our team at Thunder Bay. The Product Support Coordinator is accountable for all work orders from opening to execution providing high customer service and effectively assisting with goals and objectives to support the Service Department. As a Product Support Coordinator, YOU will experience:...

  • Product Support Coordinator

    2 weeks ago

    Thunder Bay, Canada TCAT Div of Toromont Industries Ltd Full time

    The Product Support Coordinator is accountable for all work orders from opening to execution providing high customer service and effectively assisting with goals and objectives to support the Service Department. **As a Product Support Coordinator, YOU will experience**: - Working within one of the safest organizations in the industry where your safety and...

  • Branch Administrator/ Product Support Coordinator

    4 days ago

    Thunder Bay, Canada TCAT Div of Toromont Industries Ltd Full time

    Toromont Cat is looking for a Branch Administrator to join our team! This position plays a critical role as the first point of contact with our valued customers and visitors as well as provides support for the sales and management teams in the Branch. **As a Branch Administrator, YOU will experience**: - Working within one of the safest organizations in...

  • Support Coordinator

    1 week ago

    Thunder Bay, Canada Brain Injury Association Thunder Bay and Area Full time

    **Job Description Peer Support Coordinator (PSC)** **Reports To**: **Local Brain Injury Association Supervisor**:__Board Chair____________________ **Provincial Coordinator**: Peer Support Program Coordinator, Ontario Brain Injury Association (OBIA) **Job Purpose**: To provide overall coordination of the Peer Support Program for the Brain Injury...

  • Customer Support Supervisor

    1 week ago

    Thunder Bay, Ontario, PCG, Canada Toromont Cat Full time $60,000 - $120,000 per year

    Toromont Cat is looking for a Customer Support Supervisor who will provide operational leadership to the on-site team and will be accountable for meeting critical business goals while leveraging global safety best practices and sustainable processes. While being the key point of contact to customers. Note:  Rotational Schedule of 2 weeks in / 2 weeks out...

  • Product Support Coordinator

    2 days ago

    Timmins, Ontario, PNH, Canada Toromont Cat Full time $40,000 - $80,000 per year

    Toromont Cat is seeking a Product Support Coordinator to join our team at Timmins. The Product Support Coordinator is accountable for all work orders from opening to execution providing high customer service and effectively assisting with goals and objectives to support the Service Department. As a Product Support Coordinator, YOU will experience: Working...

  • Product Support Coordinator

    1 day ago

    Concord, Ontario, LKE, Canada Toromont Cat Full time $40,000 - $80,000 per year

    Toromont Cat is looking for a Product Support Coordinator to join the Mining Technology team The Product Support Coordinator is accountable for all work orders from opening to execution providing high customer service and effectively assisting with goals and objectives to support the Service Department.  As a Product Support Coordinator, Mining Technology,...

  • Care Coordinator

    2 weeks ago

    Thunder Bay, Canada Home and Community Care Support Services Full time

    **Job Description**: Are you an experienced registered nurse, physiotherapist, occupational therapist, social worker, dietician, or speech language pathologist seeking a rewarding career that cares for others, in a professional practice that cares for you? You’re looking in the right place. As a Care Coordinator, you will assess and determine patient...

  • Care Coordinator

    5 days ago

    Thunder Bay, Canada Home and Community Care Support Services Full time

    Job Description COMMUNITY CARE COORDINATOR (FLOAT) - TEMPORARY FULL TIME TO MAY 2027Are you an experienced registered nurse, physiotherapist, occupational therapist, social worker, dietician, or speech language pathologist seeking a rewarding career that cares for others, in a professional practice that cares for you? You’re looking in the right place.As a...

  • Administrative Support Coordinator

    4 days ago

    Thunder Bay, Canada Anishnabeg Outreach Training and Employment Inc Full time

    Are you an office administrative professional who is seeking a new challenge? Do you thrive in a fast-paced environment and pride yourself on your excellent customer service? If so, then consider this opportunity with the Niagara Escarpment Commission. This job will require providing administrative support to professional Planning staff, managers and...