Customer Service Representative

2 weeks ago

Mississauga, Ontario, Canada Hercules Group of Companies Full time

We are looking for a full time Customer Service Representative/Inside Sales to join our team in our Hercules Cranes and Lifting Supplies branch located in Mississauga, ON. Our ideal candidate will represent Hercules Cranes and Lifting Supplies with a strong positive attitude and a drive to succeed; all in an effort to ensure optimal client satisfaction.

We offer a comprehensive compensation and benefits package that includes:

  • Competitive salaries plus bonuses
  • Generous RRSP matching program 5% (after one year)
  • Full health and dental benefits (shared costs)
  • Great schedule-Monday to Friday 8-5
  • Personal & Professional Development Opportunities
  • Fun & engaging working environment
  • Free parking

Principle Responsibilities

  • Provides excellent customer service and promotes a positive experience to Hercules' prospective customers and current customers.
  • Enters all orders in a timely manner and communicates the information to the respective personnel.
  • Maintains an accurate database – update customer information as required.
  • Supports ongoing sales support activities, such as quotations, follow-up quotations etc.
  • Assists customers with product information and other inquiries.
  • Proactively contacts the customer to promote Hercules' products and services to meet/exceed daily outbound call goals.
  • Responsible for the day-to-day interactions and sales functions between customers, Territory Managers and the product supply functions within Hercules.
  • Client service via telephone, in-person and electronic communications.
  • Supports Territory Managers with a focus on fulfilling quotations, orders and correspondence.

Required knowledge and training

  • High school diploma or equivalent required.
  • Minimum 1-2 years of sales experience.
  • Excellent verbal and written communication skills.
  • Strong analytical, problem-solving and negotiation skills.
  • Must be organized and able to prioritize and manage multiple tasks.
  • Energetic and enthusiastic attitude.
  • Driven to reach sales goals and learn new skills.
  • Strong organizational and time management skills.
  • Must be currently living in the area

The Hercules Group of Companies is a privately owned Canadian company, headquartered in Dartmouth, Nova Scotia; it is comprised of six distinct companies—Hercules Cranes and Lifting Supplies, Spartan Industrial Marine, Stellar Industrial Sales, and Wire Rope Industries Atlantic, Atlantic Crane and Material Handling —with Hercules Machining & Millwright Services as a division of Hercules Crane and Lifting Supplies. While Hercules has grown into a multitude of industrial sectors, we specialize in equipment, products and services for securing, lifting and rigging applications.

As an employer, we focus on continually enhancing the skills and capabilities of our employees and pride ourselves for building and improving upon our cultures of safety and dedicated customer service.

Please note: Successful candidates will be required to pass a criminal background check; drivers abstract and reference checks as a condition of employment

Experience

Required

  • 1 year(s): Sales experience
Education

Required

  • High School Diploma or better
Skills

Required

  • Sales
  • Time Management
  • Analysis Skills
  • Negociating
  • Oral Communication
  • Writing Skill
Behaviors

Required

  • Enthusiastic: Shows intense and eager enjoyment and interest
Motivations

Required

  • Goal Completion: Inspired to perform well by the completion of tasks

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