Customer Service Representative

3 days ago

Concord, Ontario, Canada Sparkle Solutions Corp Full time $40,000 - $60,000 per year

ABOUT US:

We're the leading provider of commercial laundry and Air vending solutions across Canada, we work collaboratively and diligently to provide excellent service and machines that work reliably for consumers. As a part of the CSC family, we have access to career opportunities, training, and benefits that help us achieve our goals in work and life

WHO ARE WE SEEKING TO JOIN OUR TEAM?

Extroverts, Problem Solvers, and Seasoned Communicators, this job is for you. Join our Best-in-Class customer service team. Our customer service department is home to detailed, perceptive team members with a knack for problem solving and a passion for ensuring our clients always have a top-notch experience in every interaction with us. In recognition of the exceptional customer care, we in turn take exceptional care of our team members

RESPONSIBILITIES:

  • Providing exceptional customer service at all times.
  • Answering customers inquires, directing calls, communicating at all times in a positive & professional manner.
  • Working together with colleagues.
  • Following up on customer inquiries by taking specific action in a timely manner.
  • Problem solving to help customer resolve issues on first call.
  • Entering Data into various software programs.
  • Appropriately communicating with customers to resolve their inquiries.
  • Participating in additional training courses as required.
  • Performing other related duties and assignments as required by supervisor.

REQUIREMENTS AND SKILLS:

  • Previous Customer Service experience is an asset.
  • Must be at least 18 years old.
  • High School Diploma or equivalent; or 1-3 years related experience; or equivalent combination of education and experience.
  • Must be able to type minimum 25 words per minute.
  • Ability to organise and manage multiple priorities efficiently while meeting deadlines
  • The ability to use Windows operating systems and navigate between various windows.
  • Must be able to work under pressure and continuously demonstrate a high sense of urgency.
  • Detail oriented with an appreciation for processes and process improvements
  • Strong customer service skills.
  • Excellent interpersonal and communication skills.
  • Computer proficiency in Microsoft Office Suite, particularly Excel, Word and Outlook.

BILINGUAL: English/ French will be considered as an asset.

Sparkle Solutions values and retains its associates by offering industry leading benefits including:

Competitive pay, medical, dental and vision insurance, paid time off, and RRSP plan with generous company match. Sparkle Solutions is an equal opportunity employer.

SECURITY REQUIREMENTS:

The top candidate(s) will be required to undergo a Background check conducted by Sparkle Solutions Human Resources.

for more info on Sparkle Solutions visit :

Job Types: Full-time, Permanent

Pay: $40,000.00 per year

Benefits:

  • Dental care
  • Life insurance
  • Paid time off
  • RRSP match
  • Vision care

Ability to commute/relocate:

  • Concord, ON: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

  • Applicants must be legally entitled to work in Canada at the time of application.

Work Location: In person

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