Customer Service Representative

1 week ago


Concord, Ontario, Canada Gerrity Corrugated Paper Products Ltd Full time

Gerrity is a family owned and operated Food Contact and Non-Contact Corrugated Packaging and processing company that has been in business since 1977. Our growing company moved into the carton manufacturing process with FSCC22000 Certification (GFSI ) and Continually growing and expanding in both size and product lines, Gerrity has now become a leader in brown box, POP displays and Just-In-Time/Kanban delivery systems .We handle a variety of Food Direct Contact Corrugated Packaging reaching a range of global markets and global standard including both human and animal consumption. For over 30 years we have been producing quality products and are committed to continuing to provide a safe and sustainable production environment.

SCOPE: Responsible to support the process of processing orders and meet company goals

KEY RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

Ø Enter orders

Ø Set up / revise dockets – maintain dockets – customer approvals

Ø Liaison between customer, sales representative and orders – resolve any discrepancies.

Ø Attach PO's, confirmations and spec approvals to dockets as well as to orders

Ø Build sustainable relationships and trust with customer accounts through open and interactive communication.

COMPETENCIES:

Ø Demonstrates good communication, takes initiative and teamwork skills

QUALIFICATIONS:

Ø Experience in customer service

Ø Proficient computer skills

Ø Professional attitude, appearance and teamwork

Ø Solid written, communication and problem-solving skills

Job Type: Full-time

Benefits:

  • Casual dress
  • Company events
  • Dental care
  • Extended health care
  • Paid time off
  • RRSP match

Work Location: In person



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