Customer Service
1 week ago
At Sublime Management, we're proud to represent industry-leading brands like Rogers Telecommunications, delivering world-class products and services that keep people connected. We believe exceptional customer service throughout the sales process is key to maintaining a reputation for reliability and innovation. We're looking for motivated individuals to join our Customer Service & Sales Representative team and serve as the frontline connection between Rogers and its customers.
As a Customer Service & Sales Representative, you'll play a vital role in providing personalized support, resolving issues, and helping customers understand how these top-tier internet and telecommunications products and services can improve their everyday lives. You'll use your communication skills and problem-solving abilities to build trust and deliver a best-in-class experience with every interaction.
Responsibilities of our Customer Service & Sales Representative:
- Serve as the primary point of contact for customers, assisting with billing inquiries, plan upgrades, sales process, technical support, and general account questions.
- Provide tailored solutions by identifying customer needs and promoting the latest services, devices, and offers.
- Maintain a deep understanding of product knowledge for internet and
wireless plans, promotions, and devices to effectively educate and guide customers.
- Collaborate with internal teams to resolve customer concerns promptly and professionally, ensuring high satisfaction and retention.
- Accurately document customer interactions, sales, and service details in CRM systems.
- Participate in team meetings and ongoing training sessions to stay informed about new products and service updates.
Qualifications of our Customer Service & Sales Representative:
- A high school diploma or equivalent is required; upper-level coursework or a degree is preferred, but not required
- Prior experience in customer service, retail, telecommunications, or a related field is desired.
- Ability to communicate effectively, actively listen, and remain composed in high-pressure situations.
- Goal-oriented with a strong desire to exceed customer expectations and meet performance metrics.
- Self-motivated with strong organizational and time management skills.
- Must have reliable transportation to and from the local office.
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