B2B Customer Service Associate

7 days ago

Vaughan, Ontario, Canada Quantum Management Services Ltd. Full time $40,000 - $60,000 per year

Position:
B2B
Customer Service Associate

Location:
Vaughan, ON

Job Type:
Full-Time, On-site 5 days per week

About the Role:

Our client, a leader in their industry, is looking for a
B2B
Customer Service Associate
with manufacturing or distributor experience to join their Vaughan team. This role requires excellent communication skills and the ability to deliver professional support in a B2B environment.

Responsibilities:

  • Provide outstanding customer service by handling inquiries and requests via phone and email.

  • Process orders accurately and ensure timely follow-up with business clients.

  • Collaborate with internal teams to resolve issues and maintain strong client relationships.

  • Navigate ERP and CRM systems to manage customer accounts and transactions.

  • Support day-to-day customer service operations as required.

Qualifications:

  • Minimum 1 year working in manufacturing or distributor environment

  • Minimum 1 year of customer service experience (B2B experience preferred).

  • Post-secondary education in Business or a related field is an asset.

  • Strong technical skills with ERP/CRM systems and MS Office.

  • Excellent verbal and written communication skills.

  • Highly organized, detail-oriented, and able to thrive in a fast-paced environment.

Please send your resume in Word format to Arriane Liangcungco at

REFER A PERM HIRE AND EARN UP TO $1,000 For more details, click here.

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