Restaurant General Manager

We are looking for a person with a great personality and strong leadership skills to fill the General Manager position at our Yaletown location, where we serve great waffles with a big heart

Company description

Nero Waffles is an independently family owned company with Three locations in and around downtown Vancouver. We make great waffles with a smile. We pride ourselves for our authentic waffles and strive to make as much as possible in house from scratch. Quality is where it all starts with, both in our food as in our team of great people. We are a values based company that focusses on values such as honesty, integrity, respect, inclusiveness and equality. Attitude over aptitude is a slogan we apply to our hiring process. Making sure a new team member fits well into our current team is far more important than ticking off all the right experience and skills.

The Role

The General Manager is the single point of accountability for all day-to-day operations at the Yaletown flagship location. This is our highest-profile location, and the GM is entrusted to run it from A to Z, The GM leads both FOH and BOH teams, ensures seamless collaboration between departments, and delivers an exceptional guest experience at every visit.

The GM operates with support from the owners in administration, mentorship, and strategic direction, and lead independently, proactively solving problems and driving growth.

Specific Responsibilities:

MANAGING AND GROWING THE RESTAURANT TEAM

• Manages, inspires and develops the Nero team by setting a tone of mutual respect and high expectations; following through on obligations and setting accountability.
• Ensures that Team Members' skills and knowledge are always known to be excellent and implements or improves whatever system is required in order to achieve this standard.
• Manages onboarding and training for all positions. Continually reviews, evaluates and updates the training process as necessary in order to ensure that new hires and existing team members are trained to the highest standard.

ENSURING AN OUTSTANDING GUEST EXPERIENCE

• Creates a sense of welcoming hospitality for all guests at all times.
• Manages all guest communication on all platforms including guest reviews. Utilizes guest feedback to ensure continual improvement of the guest experience.

UPHOLDING EXCELLENCE IN FOOD AND BEVERAGE STANDARDS

• Ensures food and beverage ingredient and menu item quality are to the highest standard.
• Follows recipes and techniques for food preparation and presentation to ensure consistency and to minimize food costs.
• Provides input to the creation of new menu items.
• Accurately conducts stock checks, inventory, and manages the ordering and receiving system of all goods into Restaurant.

MANAGING THE BUSINESS

• Ensures the employee schedules are written to align with set labour cost goals.
• Works to control costs and create efficiencies in management of the Restaurant.
• Regularly prepares and analyses Restaurant sales reports in order to track key performance measures.
• Regularly develops and implements programs to increase Restaurant sales.

HEALTH & SAFETY

• Exemplifies and upholds Company Policies and Procedures, WCB Health and Safety regulations and BC Employment Standards at all times. This includes upholding and enforcing Nero's policy of zero-tolerance for bullying and harassment between any employees and those who work with Nero. Maintains employee confidentiality at all times.

MANAGING THE FACILITY (CLEANLINESS AND MAINTENANCE)

• Oversees the proper preventative and regular cleaning of all equipment in the Restaurant.
• Ensures all Restaurant Team Members are adhering to Food Safety and Sanitation plans. Ensures safety plans are accurate and updates when necessary.

Core Competencies

• Ensures Accountability: Holds oneself and others accountable to meet commitments.
• Action Oriented: Takes on new opportunities and tough challenges with urgency, high energy and enthusiasm.
• Directs Work: Provides direction, delegating and removing obstacles to get work done.
• Manages Conflict: Handles conflict situations effectively, with a minimum of noise.
• Builds Effective Teams: Builds strong-identifying teams that apply their diverse skills and perspective to achieve common goals.
• Instills Trust: Gains the confidence and trust of others through honestly integrity and authenticity.
• Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Drives Results: Consistently achieves results, even under tough circumstances.
• Demonstrates Self-Awareness: Uses a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.

Skills Required

• Excellent verbal, reading and writing skills (English).
• Ability to clearly write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, suppliers, guests, and employees.
• Ability to accurately prepare timely information and reporting to demonstrate Restaurant performance.

Credentials and/or Experience Requirements

• Food Safe Level 1
• Experience in a supervisory role in a fast-paced, high volume environment.
• Experience in using POS Systems, Inventory Management Systems, Employee Scheduling Systems, MS Office Suite (or equivalent).
• Minimum of a post-secondary diploma or certificate.

We're an equal opportunity employer and welcome applicants from all backgrounds.

Job Types: Full-time, Permanent

Pay: From $30.00 per hour

Expected hours: 40 per week

Benefits:

• Dental care
• Extended health care

Application question(s):

• What is your Status in Canada ?
• In under 50 words, What motivates you to work in F&B Industry ?
• In a single sentence, Describe your Leadership-style ?

Experience:

• Management: 1 year (required)

Work Location: In person