Switchboard Operator

2 days ago

Hamilton, Ontario, Canada Hamilton Health Sciences Full time

1. Grade 12 education
2. Keyboarding 40 wpm (subject to testing)
3. Medical terminology certificate or demonstrated knowledge equivalent to the Medical terminology certificate 
4. Knowledge & skills in using computers, including Window based systems\: MS Office - Outlook, Word, Excel; Windows 97 or higher
5. Demonstrated knowledge of a hospital switchboard system preferred
6. Familiarity with and confidence using a public address system considered a strong asset
6. Appreciates the confidentiality of the position
7. Excellent communication skills
8. Tact and discretion in dealing with all levels of staff, strong organizational and interpersonal skills for organizing and prioritizing work based on the acuity of the situation
9. Demonstrated initiative and able to work independently, under pressure and in a fast paced, multi-task environment and assist others as a team player 

days, evenings, nights, weekends, holidays.

As a member of the HITS  Call Centre department, the switchboard operator is responsible to provide services to clients by facilitating communications at Hamilton Health Sciences and regionally through\: rapid, accurate and courteous processing of all calls (switchboard, answering service, patient information, etc.), operation of hospital paging equipment, as well as overhead, emergency and regular paging, monitoring of alarm computer, processing incoming trouble calls and dispatching and implementation of emergency code procedures, entering rosters into the Startel system for all on call disciplines, and other clerical duties as assigned. 

As one of Canada's largest and most diverse hospitals, we're providing advanced care to people of all ages from across the province. You can explore advancement opportunities, take professional development courses, and stretch yourself as a leader. We are the largest employer in the greater Hamilton region, are a world-renowned hospital for healthcare research, and we focus on improving the quality of care for our patients through innovation and evidence-based practices. Our multi-site hospital has over 1,400 beds and we offer world-leading expertise in many areas, including cardiac and stroke care, cancer care, palliative care and pediatrics.

The  Call Centre is vital service within the Health Information Technology Services (HITS) portfolio, providing essential communication links in a timely, professional and efficient manner to both internal and external clients through switchboard, paging services, information desk, alarm monitoring and dispatching of emergency codes, physician on- call roster and a regional physician answering service.

Hamilton Health Sciences fosters a culture of patient and staff safety, whereby all employees are guided by our Mission, Vision, Values, and Values Based Code of Conduct. Hamilton Health Sciences is a teaching hospital and all staff and physicians are expected to support students and other learners.

To be considered for this opportunity applicants must apply during the posting period. All internal and external applicants may ONLY apply via the Careers website. This job posting is for an existing vacancy.  

Hamilton Health Sciences is an equal opportunity employer and we will accommodate any needs under the Canadian Charter of Rights and Freedom, Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. Hiring processes will be modified to remove barriers to accommodate those with disabilities, if requested. Should any applicant require accommodation through the application processes, please contact Human Resources at , Ext for assistance. If the applicant requires a specific accommodation because of a disability during an interview, the applicant will need to advise the hiring manager when scheduling the interview and the appropriate accommodations can be made.

This competition is open to all qualified applicants, however, qualified internal applicants will be considered first. Past performance will be considered as part of the selection process. If you are a previous employee of Hamilton Health Sciences, please note\: the circumstances around an employee's exit will be considered prior to an offer of employment. Proficiency in both Official Languages, French and English, is considered an asset.

If this position is temporary, selection for this position will be as per the outlined Collective Agreements:

Article 30 (k), CUPE Collective Agreement 
Article 10.7 (d), ONA Collective Agreement 
Article b) (ii), OPSEU 273 Collective Agreement 
Article 14.04, OPSEU 209 Collective Agreement 
Article 2.07 and Article 13, PIPSC RT Collective Agreement

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