Telecommunicator

Position DetailsPosting #: 32464Department: Telecommunications-SwitchboardEmployee Type: Regular, Full TimeUnion: CUPEOpenings Remaining: 1ScheduleWork Days: Monday to Sunday, Weekends, HolidaysTime of Day: Days, Afternoons, NightsShift: Various Rotating, 4 hour, 7.5 hourShift Start: 7:00, 8:00, 9:00, 10:00, 13:00, 15:00, 17:00, 23:00 Hours are subject to change based on operational requirements.This position may be scheduled at any of the following sites: Charlton Campus (Hamilton Downtown)Application DatesOpening Date: 02/10/2025Closing Date: 09/10/2025 Applications must be received online by 12:00 midnight on the Closing DatePosition DescriptionThe Telecommunications Department, a vital service, operates 24-7 providing essential communication links in a timely, professional and efficient manner to both internal and external clients through switchboard and paging services in accordance with departmental and hospital procedures. The Telecommunicators process calls and pages; initiate/respond to codes; dispatch security and porters; monitor fire panels, gas and building alarms, and security systems; distribute pagers, keys, and on-call rooms; process incoming telephone trouble calls; support information desk inquires; maintain daily schedule rosters for all on-call disciplines and other clerical duties as assigned.QualificationsGrade 12 education or equivalent requiredMinimum of 6 months related experience working in a switchboard, preferably in a healthcare settingProven knowledge of switchboard and locating tools and processesKnowledge and skills using computers including Windows based systems at a intermediate level: MS Office (Outlook, Word, Excel), internet and intranet searchesProficiency in keyboarding, typing 35 wpm (subject to testing)Clerical testing may be required as part of the selection processKnowledge and familiarity with hospital terminology, services, personnel and processes is preferredEmergency Responders course would be considered a strong assetExcellent interpersonal and customer service skills with proven success in assisting others in a team environmentComfortable using a Public Address system (making overhead announcements with clear pronunciation)Well-developed organizational skills with the ability to work independently in a fast-paced environment and prioritize tasks appropriatelyProven strong work performance and attendance record are essentialAbility to maintain composure while performing multiple tasksResponsibilitiesMaintains confidentiality and release of information in accordance with hospital policy at all timesAnswer main hospital internal and external telephone lines and emergency linesEfficiently process calls in an accurate and courteous mannerAnswer inquiries of callers in accordance with hospital policy, giving accurate information or referring calls using a PC based directory and paging systemMaintains a positive image of the Hospital in telephone and personal communication, with patients, vendors, staff, visitors and external callersOperates paging equipment: pagers, overhead announcements for routine and emergency requests according to department and hospital policies and proceduresPage healthcare providers and key hospital personnel as per hospital policy in a timely mannerMonitors fire panels, gas and building alarms, and security systemsSupports directing and responding to inquiries at the Information DeskMaintains accurate documentation and record of daily activitiesUpdate on-call schedules used for locating hospital staffPerforms all duties related to connecting and disconnecting patient phone service as requiredHelps staff members regarding voicemail and telephone features, teleconferencing, processing incoming trouble callsDistributing keys and pagers and assigning on-call rooms to authorized staffPerforms equipment testing exercises, and assists with fire drills and fire bell testing, reporting malfunctions accordinglyParticipates in the orientation and training of new employeesReviews and commits to applicable departmental and hospital policies and proceduresPerforming basic clerical functions for department as needed, monitors On-Call Schedule InboxProvides administrative support for departmental activities and other duties as assigned by the Manager/SupervisorWAGE RATEHourly: $28.87....$30.14....$31.37St. Joseph’s Healthcare Hamilton (SJHH) is an equal opportunity employer and strives for equity, inclusiveness, and diversity in all our programs, practices, facilities, and people. We foster a culture of patient and staff safety where all positions comply and work in conjunction with the Mission, Vision, and Core Values of SJHH. We thank all applicants for their interest, however, only those selected for an interview will be contacted. SJHH is committed to a barrier-free recruitment and selection process - please inform us should accommodation be required at any point in the recruitment process. #J-18808-Ljbffr