Customer Service Representative

6 days ago

Richmond, British Columbia, Canada Imperial Distributors Full time

Job description

ABOUT US

Imperial Distributors Canada Inc. (IDCI) is at the forefront of enabling healthcare delivery for pharmacies across Western Canada. We are working to enhance the health and well-being of the communities we serve, making every day we work a step towards a healthier tomorrow. At IDCI, you're not just joining a team; you're becoming part of a community that values innovation, integrity, and, most importantly, the impact we have on people's lives. Our culture thrives on empowerment and respect, encouraging every member to contribute, innovate, grow, and make meaningful differences.

Our unwavering commitment to pharmaceutical supply chain resilience ensures that we can adapt to challenges swiftly, keeping our services reliable and uninterrupted. This dedication to robust operations assures that our partners and communities can always rely on us for their healthcare needs. Community engagement, sustainability, and charitable efforts are at the heart of what we do.

Position: Customer Service Representative

Position Purpose: The primary role of the Customer Service Representative is to provide outstanding service acting as a primary point of contact for customers regarding orders and products. CSR's will provide callers with thorough service that builds relationships, resolves issues and increases overall satisfaction in the client's needs. The CSR's will liaise between customers and cross-functional internal teams to ensure a timely and successful delivery of products.

Primary Responsibilities:

  • Answer and respond to customer calls and emails in a polite and professional manner
  • Screen orders for discrepancies while communicating them to customers prior to processing the orders
  • Process orders accurately and in a timely manner
  • Receive and resolve customer complaints in a timely and satisfactory manner
  • Conduct outbound calls as required to communicate promotions or follow-ups
  • Recognize and promptly escalate critical issues to a supervisor
  • Perform functions as stipulated on procedures and support other job functions as required
  • Take the extra mile to engage customers
  • Extensive use of Microsoft Outlook and web related functions
  • Maintain mailboxes and respond to all inquiries, including inquiries about products, staff changes, and more.
  • Minimum 1 year of related customer service experience OR equivalent combination of education, training and experience, preferably within the Pharmaceutical industry
  • Excellent verbal and written communication and organizational skills
  • Familiar with customer service role in warehousing environments
  • Strong phone contact handling skills and active listening
  • Effective interpersonal and problem solving skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Subject to security clearance
  • Must be able to establish work priorities, multi-task and meet deadlines while working with frequent interruptions.
  • Proven ability to work effectively and independently in a high pressure environment
  • Have a capacity to remain calm under pressure and deal with time sensitive issues
  • Demonstrated ability to manage work flow and work well in a team environment
  • Ability to process work with a high degree of accuracy and comprehend instructions

Job Type: Full-time

Pay: $20.00-$22.00 per hour

Benefits:

  • Casual dress
  • Company events
  • Dental care
  • Disability insurance
  • Extended health care
  • Life insurance
  • On-site parking
  • Paid time off
  • Store discount
  • Vision care

Work Location: In person

  • Customer Service Representative

    3 days ago

    Richmond, British Columbia, Canada Cleantech Service Group Ltd. Full time

    Customer Service Representative (Residential Building)We are looking for a Customer Service Representative (CSR) to join our team at a residential building located in Richmond.This person will serve as a liaison between trades and residents, providing excellent customer service and assisting residents with their needs.The role involves overseeing building...

  • Customer Service Representative

    3 days ago

    Richmond, British Columbia, Canada Pure Lifestyle Inc. Full time

    We are a telecommunication-based consulting sales and marketing firm. We help our client's popular, household brands maximize their profitability and increase their overall brand exposure through innovative and creative revenue capabilities. We are looking for a self-starter entry-level Customer Service Representative (CSR) to assist with our firm's...

  • Customer Service Representative

    3 hours ago

    Richmond, British Columbia, Canada BC Full time

    Job OverviewWe are seeking an experienced Customer Service Representative (CSR) to join our trucking company. The ideal candidate must have prior experience working in a trucking company and hands-on experience using TruckMate. Strong communication, writing, and customer service skills are essential for this role.ResponsibilitiesHandle customer, driver, and...

  • Customer Service Representative

    1 week ago

    Richmond, British Columbia, Canada BMO Full time $34,750 - $47,250

    Application Deadline:12/05/2025Address:3331 No. 3 Road Job Family Group:Retail Banking Sales & ServiceNOTE: Part time role, Minimum of 18.75 hours per week, Candidates should be flexible to work within branch hours and available for 3-5 days per week. Fluency in English and Cantonese/Mandarin preferred.Delivers exceptional service to BMO customers and...

  • Customer Service Representative

    1 week ago

    Richmond, British Columbia, Canada BMO Full time $34,750 - $47,250

    Application Deadline:01/23/2026Address:5300 No. 3 Road, Unit Job Family Group:Retail Banking Sales & ServiceNOTE: Part time role, Minimum of 18.75 hours per week, Candidates should be flexible to work within branch hours and available for 3-5 days per week. Fluency in English and Cantonese/Mandarin preferred.This role requires availability from Monday to...

  • Client Service Representative

    2 days ago

    Richmond, British Columbia, Canada LMG Inc. Full time

    We are in need of a Client Service Representative who is passionate about working in a dynamic team-oriented setting as part of a diverse, future-focused organization. Our corporate office is located in the Richmond area and we are taking charge of the launch of our telecommunications client's newest products and technology. Our Client Service Representative...

  • Customer Service Representative

    2 weeks ago

    Richmond, British Columbia, Canada KFC Full time

    Experience: Training will be providedJob DescriptionBeing efficiently able to work with food preparation in the fast pace environment.Providing timely and polite food and beverage service.Ability to receive and carry out orders.Outstanding ability to keep things tidy, including cleaning floors, wiping off tables, and clearing them.Effective communication...

  • Residential Sales Representative

    3 days ago

    Richmond, British Columbia, Canada Clearline Advisors Full time

    We are a performance-driven sales and marketing organization recognized for accelerating business growth across both local and national markets. By combining strategic customer acquisition with personalized community outreach, we deliver high-impact sales solutions that consistently generate measurable results. Our Residential Sales Representatives are at...

  • Food Service Sales Representative

    2 weeks ago

    Richmond, British Columbia, Canada WATSON LA INC. Full time

    Job OverviewWe are seeking a motivated and dynamic Sales Representative to join our team. In this role, you will be responsible for driving sales growth by building strong relationships with clients and delivering exceptional customer service. The ideal candidate will possess excellent communication skills, a passion for sales, and the ability to work...

  • Brand Representative

    1 week ago

    Richmond, British Columbia, Canada f-1d7f-4e67-be3c-4e421e9751b7 Full time

    Job DescriptionIf you are looking for a career with a company that stands out, your search ends hereAtM3 Marketingwe believe that every client deserves a marketing strategy that is as unique and exceptional as they are Our team of*Brand Representative*are experts in personalized direct marketing experiences, and we surpass other firms and channels with our...