Manager, Product Development

Proudly Canadian-owned, Enercare is committed to providing the best services, solutions and advice to make customer's homes as comfortable as they can be.  With Enercare Advantage, we provide affordable clean air and water solutions for homes and workplaces.  We are committed to operating in an environmentally responsible way, including keeping as much waste out of landfills as possible, and giving back to the communities where we live and work. Enercare is about putting people first by listening to our customers, continuous improvement and making our organization a destination for building people's careers.
 
Come and join one of North America's largest home and commercial services and energy solutions companies   We offer comprehensive benefits, a DC Pension Plan and savings match plan.  If you are passionate about joining an organization committed to delivering 5 Star Customer Service, we would love to hear from you.

Role: Manager, Product Development
Status: Permanent, Full Time
Reports to: Senior Manager, Product Development
Location: Hybrid - Markham 

Summary:
The Manager, Product Development plays a pivotal role in shaping Enercare's product strategy and driving innovation across the Home Services division. This role is responsible for planning, forecasting, and executing the introduction of new residential products and the evolution of existing offerings, with a strong emphasis on strategic alignment to business goals and market dynamics.

As a strategic leader, you will collaborate cross-functionally with Marketing Communications, Sales, Field Operations, Call Centre, and Supply Chain teams, as well as externally with vendor partners, to ensure product initiatives are customer-centric, commercially viable, and operationally scalable. You will help translate market insights and customer needs into a robust product roadmap that reinforces Enercare's leadership and supports long-term growth.

With the direct ownership of the Water Treatment, Water Purification, and Water Heater portfolios, you'll lead the development of innovative solutions, drive performance improvements, and uncover new opportunities to grow these core and essential categories. This position is supported by the Senior Manager, Product Development and will be part of a growing team of product development professionals

Responsibilities:

• Development of Product POVs that highlight industry trends, competitive intelligence, and customer insights to tangibly address new market opportunities and/or gaps in existing product portfolio
• Participate in the co-development of a forward-looking product roadmap including product selection, market evaluation, value proposition development, customer journey mapping, business case development and forecasting across line extensions and net new products
• Serve as a core member of the New Product Introduction (NPI) committee, owing the intaking and evaluating of new product opportunities for their respective portfolios
• Co-lead successful product releases, managing activities across the entire end-to-end customer experience.  Key activities will include multiple streams of work - change management, go-to-market strategies and tactics, marketing campaigns, beginning/during/post sales customer support, accounting and billing, field operations and training
• Build and deliver monthly, quarterly, and annual NPI and executive reports that track product performance, strategic impact, and market feedback
• Manage existing vendor relationships and lead strategic sourcing of new partners to support product innovation and operational excellence.
• Partner with the Product Management, Product Ops, and Marketing team to develop pricing and offer strategies
• Partner with internal groups such as Marketing, Training, Call Centre, and Marketing Communications to execute go-to-market plans 

Desired Qualifications:

• At least 2-5 years' experience in a product development and/or management role
• Previous experience working in an innovation team or incubator (you thrive in white space)
• Expert level product management skills, specific to new product development process and implementing Stage Gate processes.  CSPO and/or PMP certification being an asset
• High technical proficiency, with the ability to quickly grasp technical concepts
• Must be a self-starter with a curiosity to tackle problems from a business/financial, operational, and customer perspectives. 
• Carry a 'can-do' attitude that takes ownership of problems and returns with a solution that outlines tangible actions to overcome challenges
• Strong financial acumen, specific to the development of business cases, financial models and unit economics
• Experience in home services, utilities or energy sector being an asset
• Exceptional verbal & written communication and presentation skills to multiple audience types, including Senior-level executives and field teams.
• Demonstrated ability to collaborate with diverse cross-functional teams to achieve results
• Passion for innovation and strategic growth, with a track record of delivering measurable business impact

Enercare is an equal opportunity employer.  We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law. Enercare's recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations.  All accommodations will take into account the applicant's accessibility needs due to disability and are available upon request.