Product Manager

This is a full-time, in-office position. The successful candidate will be required to work on-site at our Markham office, Monday through Friday.

We're seeking a Product Manager / Business Analyst (PMO) to join our growing IT team. This role bridges business needs and technical solutions — driving enhancements across our e-commerce platforms, ERP integrations, and digital tools that power our business operations.

The key responsibilities and how you will make an impact:

Product Management

• Lead the end-to-end product lifecycle for web development initiatives — from ideation and planning to launch and iteration.
• Define product vision, roadmap, and success metrics in alignment with company strategy.
• Prioritizing features to align with business value, technical feasibility, and user experience.
• Continuously refine platform goals based on analytics, user feedback and market trends with a desire to stay ahead of the competition
• Collaborate with internal teams (Marketing, Sales, Operations, Customer Service, IT) to gather feedback and translate it into actionable requirements.
• Ensure projects are delivered on time, within scope, and meet quality expectations.

Business Analysis

• Analyze and document business processes, system workflows, and user requirements for IT and web initiatives.
• Collaborate with developers and stakeholders to refine technical requirements and ensure alignment with business goals.
• Develop use cases, user stories, wireframes, and process maps to guide solution design.
• Conduct data analysis to support decision-making and validate the success of implemented solutions to drive continuous product improvements.
• Identify opportunities for automation and process optimization within web and ERP systems.

Project Management

• Manage timelines, deliverables, and communication between cross-functional teams and external development partners.
• Support sprint planning and standups in Agile environments.
• Track and report progress to stakeholders, identifying risks and mitigation strategies.

You are our ideal candidate if you have:

Technical & Professional Skills

• 5 + years of experience in business analysis and/or product management within IT or web development teams. Experience in e-Commerce platforms would be advantage.
• Proven experience managing web or e-commerce development projects.
• Experience with product management, including developing and prioritizing product backlogs.
• Solid understanding of web technologies (CMS, APIs, databases, integrations).
• Experience working with ERP systems (preferably Acumatica or similar).
• Experience with CRM systems (preferably HubSpot).
• Familiarity with Agile/ Scrum methodologies and product management tools (Jira, Confluence, MS Projects, ClickUp, etc.).
• Strong analytical (Excel/ SQL), documentation, and problem-solving skills.
• Good understanding in cloud platforms, e.g. AWS, S3, GitLab, Cloudflare.
• Knowledge of UX/UI principles and data-driven product design is an asset.

Soft Skills

• Excellent communication, facilitation, and stakeholder management skills.
• Strong organizational skills with the ability to juggle multiple priorities.
• Experience to communicate / lead offshore development team / vendors
• Able to make informed decisions and continuously improve product performance via data analytics and insights
• Collaborative mindset with the ability to work closely with both technical and non-technical teams.
• Proactive, adaptable, and solution oriented.

Why join us? (Brace yourself…)

• We offer competitive compensation
• Extended Health and Dental Benefits Plan (100% Employer-paid Premiums on eligible benefits)
• Continuous Learning Assistance Program reimbursing up to $1,500 per calendar year
• Group RRSP (Non-match)
• 15 Vacation Days to start and scale to 20 Vacation Days.
• Paid Religious Holidays and Volunteer Days
• Flexibility to help you balance work and life
• Corporate GoodLife Fitness Membership Discount
• Supportive leadership team and Culture Committee that works to maintain a positive culture
• Fully stocked snacks, team BBQs and other company paid meals (we love to eat)

Frontier Dental uses an automated Applicant Screening Tool to assist in reviewing applications. This tool evaluates candidates based on job-related criteria, including skills, experience, and qualifications listed in your application materials.

You may request an alternative, non-automated assessment or an explanation of how the evaluation was conducted by contacting All notices and candidate requests will be documented for compliance purposes