Customer Service

6 days ago

Toronto, Ontario, Canada HTS Engineering - Heat Transfer Solutions Full time $40,000 - $70,000 per year

HTS Engineering Ltd. is the largest independent commercial HVAC manufacturers' rep in North America, with 20 locations in the US and Canada. HTS has a vibrant look and brand promise -- one that reflects our company-wide commitment to ensure the individual success of all those involved in a project's HVAC system selection, design, purchase, installation and maintenance including our employees, suppliers, customers and end users.

HTS prides itself on its commitment to providing its employees with a flexible and accommodating work environment. We prioritize the well-being of our employees and are committed to creating a work environment where everyone can thrive.

Job Description:

Reporting to the Parts Regional Branch Manager, Customer Service /Warranty Admin will be responsible for processing warranty for customers, working with suppliers to get RMA, credits and replacement parts. The successful candidate will demonstrate strong work ethics, attention to detail, and organizational skills.

Key Responsibilities include (but not limited to):

  • Provide exceptional customer service, to internal and external clients
  • Work with accounting to ensure credits are applied to proper accounts
  • Work with vendors to verify and processes warranty claims
  • Coordinate with warehouse to ensure inventory is received
  • Track shipment for customers
  • Place orders for parts and equipment
  • Assist parts counter with fielding quote requests and order processing
  • Process all goods returns
  • Maintain records of warranty policies, procedures, and documentation.

Qualifications/Skills:

  • Have a positive attitude, take ownership of responsibilities, and take pride in contributing to team success
  • Ability to work both individually and in a team environment
  • Have a high level of commitment to customer service
  • Creative and resourceful problem-solving skills
  • A self-starter, with a focus on successfully completing projects
  • Customer service B2B experience.
  • Excellent oral and written communication skills
  • Strong computer and telephone skills
  • Strong multi-tasking and organizational skills
  • Experience with Microsoft Office Suite an asset

We Offer

  • Competitive wages
  • Opportunity to grow within the company.
  • Training
  • Employee recognition awards

Top benefits or perks:As a member of HTS Engineering, you'll enjoy:

  • Company events
  • Incentive trips (meeting yearly sales targets)
  • Comprehensive benefits package, including health, vision, EAP, and dental insurance.
  • Paid time off
  • On site parking

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, HTS Engineering is an equal opportunity employer. We are committed to a workplace of diversity and inclusion. HTS encourages applications from all candidates that represent the full range of communities across Canada. All qualified applicants will be considered for employment without discrimination on the basis of race, colour, age, religion, sexual orientation, gender identity, disability, national or ethnic origin or any other factors prohibited by law. Accommodations are available upon request, for all aspects of the recruiting process and thereafter.

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