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Customer Service Specialist

3 weeks ago

Toronto, Ontario, Canada Marathon Mortgage Corp. Full time

Who We Are

Marathon Mortgage Corp. (MMC) is a 5-Star Mortgage Employer and one of Canada's fastest-growing monoline mortgage lenders. We focus exclusively on residential mortgages and pride ourselves on delivering fast, accurate, and relationship-driven service.

Marathon Mortgage Corp. strives to be a leader in the mortgage market through the wide distribution and marketing of competitively priced mortgage products. The company is dedicated to providing clients with an exceptional service experience. With a commitment to delivering excellence and accessibility, Marathon aims to meet the diverse needs of its customers in a competitive and dynamic industry.

Role Description

This is a full-time, on-site role for a Customer Service Specialist at Marathon Mortgage Corp., located in Toronto, ON. The Customer Service Specialist will handle customer inquiries, provide solutions, manage customer accounts, and ensure an outstanding service experience at all times. The role requires excellent communication skills and a focus on maintaining customer satisfaction, as well as adherence to professional phone etiquette while managing day-to-day interactions.

Qualifications

  • Proficiency in Customer Service, Customer Support, and maintaining a high level of Customer Satisfaction
  • Strong knowledge of Customer Experience techniques and a proven ability to enhance client relationships
  • Excellent Phone Etiquette and strong communication skills
  • Ability to work efficiently in a fast-paced office environment and collaborate with team members
  • Attention to detail, problem-solving skills, and a customer-focused mindset
  • Previous experience in a customer service or client relations role is an asset
  • Post-secondary education in business, communications, or a related field is preferred