LMS Operational Coordinator

Samsung and OSL have partnered to operate the National Field Sales and Training Team for Samsung in Canada. Samsung is a global leader in technology, opening new possibilities for people everywhere. We want people to join our team who are excited about Samsung products and services and want to share their knowledge and journey with others. This is a place where you can become a world-leading expert in your field and take your career to new heights It's an exciting time to be at OSL Retail Services, working for a people focused company that's at the top of its game. The momentum we've generated in recent years with our commitments to client customers, innovation, business results, and an entrepreneurial spirit has created energy, enthusiasm, and engagement among our employees that is pushing us to new heights.

The Position: Hybrid

As an LMS Operational Coordinator, you will be responsible for overseeing the Samsung S+ learning platform, ensuring content is effective, accessible, and engaging. This role also supports the Ambassador, Samsung Advocacy programs to drive brand loyalty and employee engagement. The ideal candidate will have a blend of technical expertise in LMS management and strong people skills to cultivate a community of ambassadors who promote Samsung's values and goals.

What you're responsible for:

• LMS Management: Oversee the Samsung LMS platform, ensuring training materials are accurate, engaging, and up to date. Deploy rewards, manage community engagement and facilitate fulfillment of redemption of rewards. Assist in upload of content and monitor user activity and track training effectiveness.
• Ambassador Program Coordination: Support ambassadors to champion LMS initiatives. Assist in managing ambassador assets and track program effectiveness.
• Project Management: Lead LMS-related projects, working with cross-functional teams to align training initiatives with business needs. Ensure timely execution and high-quality deliverables.
• Learning Process Enhancement: Continuously improve training experiences for Retail, Call Centre, and B2B Representatives. Work with training teams to address skill gaps and develop tailored learning paths. Maintain content accuracy and reward integrity while troubleshooting issues to ensure a seamless user experience.
• Creative Design & Communications: Design visually appealing communication assets for LMS and ambassador programs. Develop engaging posts and communications to drive participation and elevate brand advocacy.

To join our team:

• Experience managing an LMS or similar e-learning platform.
• Strong project management and organizational skills.
• Excellent written and verbal communication skills.
• Ability to analyze training data and generate actionable insights.
• Experience working with cross-functional teams.
• Knowledge of instructional design and adult learning principles.
• Ability to develop and implement engagement strategies for ambassador programs.
• Problem-solving skills and the ability to troubleshoot technical issues.
• High attention to detail and commitment to accuracy.
• Ability to work independently while managing multiple priorities.

What we offer:

• A competitive base salary of $60-65K plus bonuses and other perks
• Vacation plus additional flex days
• RRSP matching program
• Comprehensive benefits
• Training and development opportunities to grow your career with one of Canada's Best Managed Companies
• A supportive workplace culture and work environment  

If this sounds like you and you're excited to be a member of our team, please apply now. 

We thank all interested applicants; however, only qualified candidates will be contacted.  This position requires successful completion of a criminal background check.

Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.  

OSL is committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, or gender identity. We believe in diversity and encourage any qualified individual to apply.