Social Media Manager

Ada is an AI customer service company whose mission is to make customer service extraordinary for everyone. We're driven to raise a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love–instant, proactive, personalized, and effortless.

Ada is an AI transformation platform and partner—combining strategic expertise with powerful AI agent management technology to accelerate businesses' AI maturity to keep them ahead of the curve. With Ada, 83% of customer conversations—and counting—are effortlessly resolved through automation, giving teams more time back, companies more resources to focus on growth, and customers more life to focus on what matters most to them.

Established in 2016, Ada is a Canadian company that has powered over 5.5 billion interactions for leading brands like Square, YETI, Canva, and , saving millions of hours of human effort. Backed with over $250M in funding from tier-one investors including Accel, Bessemer, FirstMark, Spark, and Version One Ventures, Ada is a pioneer in the management and application of AI in customer service.

At Ada, we see growth as a reflection of each individual owner's personal growth. That's why our values are rooted in driving progress and continuous improvement. If you're ambitious and eager to grow, Ada could be the place for you.

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We're seeking a creative, highly collaborative, hands-on Social Media Marketing Manager with proven experience growing and sustaining a highly engaged social audience. You have experience in the CX/customer service market, and are comfortable using AI to enhance your output, role, and career. This role is pivotal as you'll lead the design and execution of a social strategy that grows awareness, sales, and adoption of Ada's products across our global footprint.

This position reports to Ada's VP of Growth Marketing, ensuring your work is aligned with our overall GTM strategy, as well as our brand voice and market-facing POV, while partnering daily with the extended Ada team to deeply understand and promote our products.

• Lead Ada's social media strategy and execution: Own planning, management, and delivery of multi-platform campaigns to drive awareness, engagement, and sales.
• Create high-impact content: Develop and oversee creative storytelling that balances performance goals with Ada's mission, tailored to key enterprise audiences.
• Drive engagement and conversion: Turn social engagement into qualified leads, nurture them through the funnel, and support customer advocacy.
• Amplify Ada's thought leadership: Promote research, executive visibility, and product launches to strengthen brand reputation across key channels.
• Foster employee advocacy: Encourage team members to share Ada's culture, customer wins, and growth stories.
• Collaborate for impact: Work cross-functionally with marketing, sales, product, and people teams to align messaging and maximize ROI.
• Measure and optimize: Track campaign performance, report on insights, and continuously refine social strategy based on data and trends.
• Stay ahead: Monitor social platform updates and best practices to inform innovation and keep Ada's brand at the forefront.

• Proven experience leading social media and digital marketing strategy with measurable results across LinkedIn, YouTube, Instagram, and other platforms.
• Expert storyteller with exceptional copywriting and editing skills; able to craft content that resonates with enterprise CX, Customer Service, and AI/Innovation audiences.
• Strong understanding of the CX and AI sectors, including enterprise buyer journeys and decision-making processes.
• Experienced collaborator across marketing, product, sales, and executive teams to ensure message consistency and strategic alignment.
• Skilled in analytics and marketing tech and adept at using native platform insights, Salesforce, and HubSpot to drive data-informed decisions.
• Experienced in working with creative professionals (designers, video producers) and providing clear direction aligned with brand standards.
• Creative, resourceful, and agile while thriving in fast-paced, deadline-driven environments.
• Bachelor's degree in Marketing, Communications, Digital Media, Journalism, or related field. Experience in SaaS, product launches, conferences/events, or AI products is a strong asset.

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At Ada, you'll not only build extraordinary products but also thrive in an environment designed for your success. We prioritize your well-being, growth, and work-life balance. Here's what we offer:

• Unlimited Vacation: Recharge when you need to.
• Comprehensive Benefits: Extended health coverage, dental, vision, travel, and life insurance.
• Wellness Account: Empowering you to invest in your overall well-being and lifestyle.
• Employee & Family Assistance Plan: Resources to support you and your loved ones.

• Flexible Work Schedule: Balance your work and personal life.
• Remote-First, In-Person Friendly: Options to work from home or at our local hub.
• Learning & Development Budget: Invest in your long-term growth goals and skills.
• Work from Home Budget: Equipping you with the tools and support for a seamless remote work experience.
• Access to Cutting-Edge AI Tools: Work with the best AI tech stack in the industry.
• Hands-On with LLMs: Enhance your expertise in leveraging large language models.
• A Thriving Industry: Join the forefront of innovation in AI, shaping the future of technology.
  
  

The above Benefits and Perks only apply to full-time, permanent employees.

Thank you for your interest in joining us at Ada. Due to the high volume of applications, we will only contact candidates whose qualifications match closely to the requirements of the position. We appreciate the time you have invested in learning more about us.