Client Services Partner

2 weeks ago

US Remote CANADA Remote Clariti Cloud Full time

Join our mission to provide governments with exceptional experiences so they can do the same for their communities

What do we do?

We empower governments to deliver exceptional citizen experiences. 

Check out our 'About Us' page for a deep dive into our product and what makes us exceptional.

How will you help us make an impact?

Reporting to the Senior Director, Professional Services the Client Services Partner plays a key role in shaping the success of Clariti's government customers by ensuring every implementation project is scoped, estimated, and contracted accurately and efficiently. This role bridges Sales, Professional Services, and Partner teams—helping to define the right solution approach and ensuring delivery teams are set up for success from day one.

You will work closely with Sales, Product, Partner, and Delivery Leaders to design Statements of Work (SOWs), provide delivery estimates, and support the sale of both implementation and post-go-live services.

As a Client Services Partner at Clariti, you'll get to:

Collaborate with Sales, Delivery, and Partner teams to define project scope and delivery approach for Clariti implementations.Lead the sale and positioning of Clariti Guardian Services to ensure successful implementation and long-term value for the customer with their investment in Clariti. Develop detailed effort estimates and pricing using standardized tools, templates, and past project benchmarks. Author and refine Statements of Work (SOWs) and other services proposal and contract documents, including but not limited to budgetary estimates, change orders, and project schedules. Support the creation and review of Partner SOWs to ensure alignment with Clariti methodology and delivery standards. Advise Sales and Partner teams on delivery risk, resource planning, and deployment sequencing. Lead customer and partner meetings to clarify requirements, explain services, and confirm expectations. Collaborate with Professional Services leadership to align estimates and delivery capacity. Contribute to continuous improvement of scoping templates, pricing models, and delivery playbooks. Drive thoughtful, strategic and enterprise-level strategy for our most ambitious customers.Facilitate qualification, deal cycle participation, account reviews and value assessments.Maintain accurate pipeline tracking and forecasting in CRM tools.Enable smooth transition and partnership into our delivery team with effective margins, staffing plans, and implementation approach.Serve as a key SME, leader, and services consultant to our sales teams.Compensation will be based on supporting the Business Development Executive to close the software booking and attaching the right set of services to support the SI partner in priming the implementation. At Clariti, we are focused on customer success. It is about attaching the right services for the customer and the partner, instead of an arbitrary services quota.

What do you bring to the team?

8+ years of experience in professional services, services sales, or solution consulting - preferably with government technology platforms or Salesforce. Strong understanding of software delivery lifecycles.Experience selling professional services related to digital transformation.Experience developing SOWs, estimates, and pricing models.Excellent communication, negotiation, and presentation skills, with the ability to explain complex delivery models clearly. Strong business acumen with an ability to balance customer needs, delivery constraints, and commercial goals. Ability to collaborate cross-functionally with Sales, Product, Legal, and Services Delivery teams.Capable of building assets from scratch including sales and strategy solutions.Skilled in maneuvering and working with the C-Suite during a strategy cycle.Comfortable working in a fast-paced, cross-functional, and partner-driven environment.

Bonus Points

Experience selling to public sector or regulated industries.Familiarity with Salesforce, NetSuite, Workday, or other enterprise platforms.Background in implementation project management or solution architecture is a plus.

What's in it for you?

We invest in and empower our team members with competitive compensation packages, well deserved time off and benefits to keep you and your family healthy *

If you have questions about compensation as we move through the process, we're happy to discuss further.

*Benefits depend on employment type (full-time, part-time, contract, etc).

Things to Note

Background checks - Because our customers trust us with sensitive information, we require all successful candidates to undergo comprehensive background checks before joining our team. We focus strictly on global sanctions and criminal offences that are directly relevant to employment at Clariti, and follow all applicable privacy and human rights legislation. 

Travel- Although we operate as a remote company, all roles are expected to participate in occasional travel for in-person company-wide or departmental meetings, typically 1-2 times per year. Additional travel requirements specific to the role, if any, will be outlined in the job description.

We're committed to building an inclusive culture where our team members take ownership over projects, tasks, and outcomes; bring a growth mindset to drive continuous learning and self-development; have the ability to communicate courageously in a direct but respectful way; and are customer-focused by keeping the customer at the heart of decision-making. It's the diversity of our team that helps us make better decisions, by leveraging the diversity in thought & experience across to create impactful solutions as we explore new paths & challenges as we grow. We're working to create a workplace and team that is as diverse as the communities we serve. We welcome and encourage candidates of all backgrounds to apply. 

Questions? We are here to help 

If you require accommodations in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in our hiring process for any reason, please direct your questions to and we'll be happy to support you.

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