IT Service Desk Technician

Ready to take the next step in your career?

Join a global company shaping the future with technology that drives lasting impact.

Hypertec is seeking an
IT Service Desk Technician to join our team in Montreal.
If you are motivated, collaborative, and aligned with our values, we would love to hear from you.

We believe that how we work is just as important as what we build. Our values reflect the mindset we bring to everything we do:

• Innovation
• Customer Focus
• Integrity and Trust
• Entrepreneurship
• Respect
• Communication

What You'll Be Contributing:

• Work with users (Remote and Onsite) and other members of IT to collect, analyze, and document requirements for complex service requests and incidents;
• Create and maintain documentation, procedures and training materials for the end users and the Service Desk team, on off the shelf Software applications and in house developed Software and applications;
• Handle all report requests by gathering the necessary information which you will then submit to the developer, or corresponding resources;
• Collect, analyze, and document the support process for new IT systems or changes to existing ones;
• Properly evaluate, prioritize, and escalate unresolved issues to the next level of support;
• Collect information from users and dispatch service requests to proper teams;
• Preserve and grow your knowledge of service desk procedures, products and services;
• Install and configurate software and hardware for the user's computers, phones, and printers;
• Handle all user account requests for Active Directory, Email, SAP B1 and all in-house applications;
• Update support ticket data and enforce SLAs, Maintain the local inventory of IT assets;
• Walk users through problem solving process;
• Follow up with users, provide feedback and see problems through to resolution;
• Ensure proper recording, documentation and closure of tickets;
• Recommend procedure modifications and improvements.
• Complete other duties as required to support Hypertec's evolving business deliverables.
• Must be able to lift up to approximately 40 lbs when necessary to move equipment, monitors, etc.

What Sets You Apart:

• Background in Information Technology, Computer Science or equivalent;
• Minimum of 5 years experience in providing service desk support;
• Knowledge of Service Desk Ticketing systems, SAP business one, Microsoft Dynamics CRM, Active Directory, Office 365, and ITIL;
• Knowledge of service desk software, databases and remote control (Confluence, Microsoft Teams);
• Knowledge of ticketing and remote support software;
• Excellent working knowledge of Microsoft Office Suite products;
• Excellent analytical and problem-solving skills;
• Critical thinking skills;
• Ability to understand and document processes and recommend improvements;
• Strong client-facing, customer service and communication skills;
• Troubleshooting and multi-tasking skills.

What's In it For You:

• Onsite presence is required, supported by competitive benefits.
• Comprehensive health benefits that ensure you and your family are covered for a wide range of medical needs.
• Health Spending Account (HSA).
• Employer-matched RRSP Program.
• Paid Floater Days.
• Our head office will soon relocate to a new, state-of-the-art facility in LaSalle, near the Lachine Canal. Designed to set new standards in sustainability, it reflects our commitment to responsible growth and innovation.

Immerse Yourself in the Hypertec Journey:
You think you are the right candidate for this role? We can't wait to meet you We look beyond the CV to discover real potential. Hit "Apply" and let's discover it together

About Hypertec
Founded in 1984, Hypertec empowers innovators to push boundaries and lead their industries through transformative technology.

Through our five divisions—High Performance Compute & AI, Data Center Construction, Health, Custom Manufacturing, and Solutions Partner—we help clients turn complex challenges into opportunities for sustainable growth. Trusted by leaders in AI, financial services, media & entertainment, healthcare, and the public sector, we serve clients in over 80 countries.

Recognized globally for innovation and sustainability, including our revolutionary immersion-born servers, we continue to deliver technology that makes a lasting difference.

Learn more at

Hypertec is an equal opportunity employer.
Hypertec evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, disability status or any other legally protected characteristic.