Front Desk Supervisor

2 weeks ago

Montreal, Quebec, Canada Hotel Cantlie Full time $40,000 - $60,000 per year

Company Description

Hotel Le Cantlie Suites is centrally located in Montreal's prestigious business and shopping district, offering sweeping views of the Montreal skyline and Mount Royal. The hotel features 255 spacious rooms and suites with modern, custom-designed furniture, floor-to-ceiling windows, and kitchenettes or full kitchens upon request. Guests can enjoy amenities such as a rooftop pool with panoramic city views, a fitness center, and indoor valet parking. The fully licensed restaurant, Le Mezz, serves a variety of meals and the Le Mezz Bar lounge provides a cozy setting for drinks by the fireplace. The business center and meeting facilities cater to corporate needs.

Role Description

This is a full-time, on-site role for a Front Desk Supervisor at Hotel Cantlie, located in Montreal, QC. The Front Desk Supervisor will oversee the front desk operations, ensuring efficient and courteous service to guests. Daily tasks include managing receptionist duties, handling phone inquiries, assisting with reservations, and addressing guest concerns to ensure customer satisfaction. The supervisor will also be responsible for training and supervising front desk staff to maintain high standards of customer service.

Qualifications

  • Supervisory Skills and the ability to manage and train front desk staff
  • Strong Phone Etiquette and Receptionist Duties to handle inquiries and reservations efficiently
  • Excellent Customer Satisfaction and Customer Service skills to ensure a pleasant guest experience
  • Strong communication and interpersonal skills
  • Previous experience in a hospitality setting is an asset
  • Proficiency in English and French is preferred

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