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Service Desk Technician

2 weeks ago

Montreal, Quebec, Canada LABUR Full time $120,000 - $150,000 per year

We respectfully request that 3
rd
parties refrain from contacting us regarding this posting.
Overview
LABUR is supporting a client in strengthening their end-user support capabilities through a critical Service Desk initiative. This engagement is focused on delivering seamless technical assistance across Level 1, Level 2, and select Level 3 issues, ensuring operational continuity and an exceptional user experience. The Service Desk Technician will play a key role in resolving technical challenges quickly and effectively, leveraging deep expertise in Microsoft technologies and bilingual communication skills to support a diverse user base.

Responsibilities

  • Provide L1 and L2 support for hardware, software, and network issues; assist with L3 escalations as needed.
  • Manage and troubleshoot Microsoft Intune, Microsoft Entra ID (Azure AD), and Microsoft Cloud services.
  • Support and maintain Microsoft Office 365 applications and related services.
  • Perform device enrollment, compliance configuration, and policy management in Intune.
  • Handle identity and access management tasks within Entra ID.
  • Respond to service requests and incidents via ticketing system, ensuring SLAs are met.
  • Document solutions and maintain knowledge base articles for recurring issues.
  • Collaborate with internal teams and vendors for complex problem resolution.
  • Deliver outstanding customer service and maintain a positive user experience.

Qualifications

  • Fluent in French and English (written and spoken) required.
  • Proven experience in Service Desk or IT Support roles (L1–L3).
  • Strong knowledge of Microsoft Intune, Microsoft Entra ID, Microsoft Cloud, and Office 365.
  • Excellent critical thinking and troubleshooting skills.
  • Strong customer service orientation and ability to communicate technical concepts clearly.
  • Self-motivated, accountable, eager, and a high sense of urgency.
  • Familiarity with ITIL principles and ticketing systems (e.g., ServiceNow, Jira) is a plus.

Compensation
$30 - $35 per hour - Dependent on fit and experience.