Service Desk

1 week ago

Montreal, Quebec, Canada USN Solutions Full time $40,000 - $80,000 per year
Job Description

Service Desk Technicians are responsible for answering technical assistance requests coming through phone calls, emails and a web interface.

Duties
- L2 troubleshooting over phone and remote connectivity
- diagnose and solve technical hardware and software issues
- Application support and troubleshooting for Google Corporate Mail, Lotus Notes, IPads, tablets, and other Mobile devices
- Walk the client through the assessment and resolution process and hands on help if required for Desk Side Support Teams
- Log all interactions,
- Redirect problems to correct resource
- Excellent knowledge of Windows, Mac and portable systems
- ITIL working and functional knowledge
- Identify and escalate urgent issues.

Additional Information

  • IT Service Desk Technician

    4 days ago

    Montreal, Quebec, Canada Hypertec Group Full time $60,000 - $90,000 per year

    Ready to take the next step in your career?Join a global company shaping the future with technology that drives lasting impact.Hypertec is seeking anIT Service Desk Technician to join our team in Montreal.If you are motivated, collaborative, and aligned with our values, we would love to hear from you.We believe that how we work is just as important as what...

  • Service Desk Agent

    1 week ago

    Montreal, Quebec, Canada Fujitsu Full time $45,000 - $65,000 per year

    DescriptionRole Title Service Desk Agent - 2PURPOSE-  Assist customers by being the SPOC (single point of contact) for all technology-related issues and requests, escalating un-resolvable issues to the next level. Ensure compliance with client's technical and quality standards and procedures always utilizing exceptional customer service to attain the...

  • Manager, IT Service Desk

    6 days ago

    Montreal, Quebec, Canada Hypertec Group Full time US$55,000 - US$120,000 per year

    Ready to take the next step in your career?Join a global company shaping the future with technology that drives lasting impact.Hypertec is seeking aIT Service Desk Managerto join ourITteam inMontreal. If you are motivated, collaborative, and aligned with our values, we would love to hear from you.We believe that how we work is just as important as what we...

  • Service Desk Team Lead

    12 hours ago

    Montreal, Quebec, Canada Genpact Full time

    Ready to build the future with AI?At Genpact, we don't just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow...

  • bilingual onsite service desk analyst

    6 days ago

    Montreal, Quebec, Canada Nova Networks Inc. Full time $60,000 - $80,000 per year

    STRENGTHEN YOUR CAREERAt Nova Networks, we pride ourselves on hiring smart, motivated people who excel at challenging themselves and enjoy working in a team-oriented environment.Looking for an exciting opportunity to work with leading products and with other talented and dynamic professionals? Then look no further.We believe strongly in lifelong learning and...

  • Front Desk Supervisor

    2 weeks ago

    Montreal, Quebec, Canada Hotel Cantlie Full time $40,000 - $60,000 per year

    Company DescriptionHotel Le Cantlie Suites is centrally located in Montreal's prestigious business and shopping district, offering sweeping views of the Montreal skyline and Mount Royal. The hotel features 255 spacious rooms and suites with modern, custom-designed furniture, floor-to-ceiling windows, and kitchenettes or full kitchens upon request. Guests can...

  • Front Desk Supervisor

    7 days ago

    Montreal, Quebec, Canada Hôtel Le Cantlie Suites Full time $45,000 - $60,000 per year

    Company DescriptionHôtel Le Cantlie Suites is a hospitality company based out of 1110 Rue Sherbrooke Ouest, Montréal, Quebec, Canada. Known for providing exceptional guest experiences, the hotel is located in the heart of downtown Montreal. It boasts spacious suites and offers a range of facilities and services designed to make guests' stays comfortable...

  • Bilingual Service Desk Analyst

    6 days ago

    Montreal, Quebec, Canada McCarthy Tétrault LLP Full time $60,000 - $90,000 per year

    Job DescriptionMcCarthy Tétrault is a Canadian law firm that offers a full suite of legal and business solutions to clients in Canada and around the world. At McCarthy Tétrault, we offer challenging and rewarding career opportunities in our offices in Toronto, Montreal, Quebec City, Calgary and Vancouver. We are delighted to have earned the distinction of...

  • Bilingual Service Desk Analyst

    6 days ago

    Montreal, Quebec, Canada McCarthy Tétrault Full time $60,000 - $90,000 per year

    Job DescriptionMcCarthy Tétrault is a Canadian law firm that offers a full suite of legal and business solutions to clients in Canada and around the world. At McCarthy Tétrault, we offer challenging and rewarding career opportunities in our offices in Toronto, Montreal, Quebec City, Calgary and Vancouver. We are delighted to have earned the distinction of...

  • Service Desk Technician

    7 days ago

    Montreal, Quebec, Canada Acuity Technologies Full time $40,000 - $60,000 per year

    This position is full remote and for candidates living in Quebec, Canada.IS THIS FOR YOU?Are you interested in developing the skills to support mobile devices.Can you communicate in French and English verbally and in writing clearly?Are you interested in developing the skills to act as an authority in a support capacity?Are you willing to be part of a team...