Service Desk

2 weeks ago

Montreal, Quebec, Canada USN Solutions Full time
Job Description

Service Desk Technicians are responsible for answering technical assistance requests coming through phone calls, emails and a web interface.

Duties
- L2 troubleshooting over phone and remote connectivity
- diagnose and solve technical hardware and software issues
- Application support and troubleshooting for Google Corporate Mail, Lotus Notes, IPads, tablets, and other Mobile devices
- Walk the client through the assessment and resolution process and hands on help if required for Desk Side Support Teams
- Log all interactions,
- Redirect problems to correct resource
- Excellent knowledge of Windows, Mac and portable systems
- ITIL working and functional knowledge
- Identify and escalate urgent issues.

Additional Information

  • Service Desk Agent

    2 weeks ago

    Montreal, Quebec, Canada Fujitsu Full time

    DescriptionRole Title Service Desk Agent - 2PURPOSE-  Assist customers by being the SPOC (single point of contact) for all technology-related issues and requests, escalating un-resolvable issues to the next level. Ensure compliance with client's technical and quality standards and procedures always utilizing exceptional customer service to attain the...

  • Service Desk Agent

    1 week ago

    Montreal, Quebec, Canada Fujitsu Full time

    PURPOSE- Assist customers by being the SPOC (single point of contact) for all technology-related issues and requests, escalating un-resolvable issues to the next level. Ensure compliance with client's technical and quality standards and procedures always utilizing exceptional customer service to attain the highest degree of customer...

  • Manager, IT Service Desk

    2 weeks ago

    Montreal, Quebec, Canada Hypertec Group Full time

    Ready to take the next step in your career?Join a global company shaping the future with technology that drives lasting impact.Hypertec is seeking aIT Service Desk Managerto join ourITteam inMontreal. If you are motivated, collaborative, and aligned with our values, we would love to hear from you.We believe that how we work is just as important as what we...

  • Manager, IT Service Desk

    2 weeks ago

    Montreal, Quebec, Canada Hypertec Group Full time

    Ready to take the next step in your career?Join a global company shaping the future with technology that drives lasting impact.Hypertec is seeking aIT Service Desk Managerto join ourITteam inMontreal. If you are motivated, collaborative, and aligned with our values, we would love to hear from you.We believe that how we work is just as important as what we...

  • Analyste, Deal Desk

    6 days ago

    Montreal, Quebec, Canada un emploi de Analyste, Deal Desk chez Poka FR Full time

    Chez Poka, nous réinventons la manière dont les équipes de première ligne travaillent, apprennent et résolvent des problèmes au quotidien.Nous sommes la principale plateforme pour les connectés du secteur manufacturier. Notre logiciel permet aux opé de partager leur connaissance, de collaborer en temps réel et de favoriser l'amélioration continue....

  • Service Desk Analyst

    2 weeks ago

    Montreal, Quebec, Canada HYPE Holding GmbH Full time

    About us We're the Smart Innovation Platform trusted by over 600 global organizations to manage the full innovation lifecycle, from strategic foresight to ideation, tech scouting, startup engagement, and project execution. Our modular, AI-powered software connects strategy with delivery, helping business units align efforts, make smarter decisions, and...

  • Service Desk Analyst

    2 weeks ago

    Montreal, Quebec, Canada Hype Innovation Full time

    Montreal in Full-timeEveryone talks about innovation today - we live and breathe innovationWe're the Smart Innovation Platform trusted by over 600 global organizations to manage the full innovation lifecycle, from strategic foresight to ideation, tech scouting, startup engagement, and project execution. Our modular, AI-powered software connects strategy with...

  • bilingual onsite service desk analyst

    2 weeks ago

    Montreal, Quebec, Canada Nova Networks Inc. Full time

    STRENGTHEN YOUR CAREERAt Nova Networks, we pride ourselves on hiring smart, motivated people who excel at challenging themselves and enjoy working in a team-oriented environment.Looking for an exciting opportunity to work with leading products and with other talented and dynamic professionals? Then look no further.We believe strongly in lifelong learning and...

  • Front Desk

    6 days ago

    Montreal, Quebec, Canada Powerflex Gym Full time

    Job OverviewThe Front Desk & Member Services Associate is the first point of contact for members and guests. This role is responsible for delivering a high-quality member experience while supporting daily gym operations, administrative tasks, cleanliness standards, and membership services. The position requires professionalism, reliability, and strong...

  • Bilingual IT Service Desk Analyst

    2 weeks ago

    Montreal, Quebec, Canada Numeris Full time

    Numeris est la source la plus fiable et reconnue en matière de données d'auditoire et comportementales des consommateurs au Canada. En plus d'être une autorité en termes d'intelligence d'affaires auprès des diffuseurs, annonceurs et agences de publicité, depuis plus de 75 ans, Numeris se distingue en étant la référence en intelligence d'auditoire...