IT User and System Support Technician, Principal Class

1 week ago

Montreal, Quebec, Canada bf-1bae-4c64-a250-542a73fc25a7 Full time $80,000 - $120,000 per year

Posted on 24/11/2025

Mission

Job Title:
IT User and System Support Technician, Principal Class (Replacement)

Job category:
Support

Department
: Information Technologies

Immediate Supervisor:
Ali Ullah

Position status:
Full-time, replacement

Contract length:
Until January 30, 2026, or until the return of the incumbent to their position.

Work location:
Cégep Vanier

Work schedule:
Monday to Friday, 9:00 a.m. to 5:00 p.m. (35 hours per week)

External posting start date:
November 25, 2025

External posting end
date & time
December 1, 2025 at 17h00

Salary scale:
$ $39.88

Expected start date
: ASAP

Description
Reporting to the Manager of Help Desk and User Experience, the IT User and System Support Technician, Principal Class, provides assistance to the Vanier College Information Technology users and performs maintenance to technology systems. The technician is part of our frontline team responsible for service delivery to our community. The technical duties, at a system/network administrator level, relate to the overall organization and operation of computer labs, computer networks, and associated software.

More Specifically, But Not Limited To, The Technician

  • Provides support for students and teachers at the IT Centre;
  • Monitors students using the N-215 student lab computers;
  • Manages student reservations for IT equipment and study rooms (N-215, N-215A, and N-215B).
  • Troubleshoots classroom IT issues for students and teachers;
  • Provides students with support for Omnivox and Microsoft 365 access and MFA;
  • Provides and sets up equipment for students for universal break events;
  • Assumes responsibility for the overall operation of computers, networks, and associated software and equipment according to the College priorities and policies, and the standards and practices of information technology at the College;
  • Is the main help desk technician for students and teachers at the N-215 IT Centre counter;
  • Prepares technical specifications and standards for the purchase of hardware and software based on the needs of client departments;
  • Provides support to Help Desk technicians;
  • Provides and maintains documentation for the equipment and services under their responsibility;
  • Liaises with hardware/software vendors and suppliers on behalf of client departments;
  • Participates actively, with their Manager, in managing priorities in order to maximize service performance as per standards;
  • Participates actively, with their Manager, in reviewing existing processes;
  • Participates in the new employee onboarding process for IT;
  • Participates in the offboarding process for departing employees, ensuring accounts and accesses are closed and equipment is recuperated;
  • Engages with the community as per a service approach;
  • Manages Active Directory, Group Policies, AD Users, Exchange Users;
  • Monitors Network/System alerts and corrects problems when necessary;
  • Participates as required in the Help Desk and other college-wide information technology technical support services and/or coordinates other support staff in these activities;
  • Participates in the maintenance and upgrading of service processes and systems.

Schedule
: Monday to Friday, 9:00 a.m. to 5:00 p.m. (35 hours per week)

Contract
: Until January 30, 2026 or until the return of the incumbent to their position.

Classification
: Technicien ou technicienne en informatique, classe principale (Data Processing Technician, Principal Class)

Other related tasks which fall within the scope of the classification
of this position may be assigned.

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