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Global Reservation Agent
2 weeks ago
Are you passionate about creating unforgettable travel experiences?
Do you excel in sales while delivering white-glove service with attention to detail?
If you enjoy building meaningful client relationships and helping guests plan the journey of a lifetime, you may be the perfect fit for Scenic & Emerald Cruises Canada.
The Opportunity
We are seeking a highly motivated Global Reservations Agent to join our dynamic customer service team. As a primary point of contact for prospective and returning guests, you will play a critical role in personalizing their luxury travel experiences. This includes promoting our award-winning river and ocean cruises, tailoring travel packages, and managing all booking elements with precision and care.
Key Responsibilities
- Serve as a trusted advisor to guests and travel partners, showcasing our global cruise offerings.
- Engage with clients via phone, email, and live chat to guide them through their booking journey.
- Create and manage reservations, including cruise itineraries, flights, accommodations, and pre/post-cruise extensions.
- Build strong relationships with guests and nurture long-term client loyalty.
- Demonstrate agility and problem-solving skills when addressing guest changes or special requests.
- Collaborate with international colleagues and departments to ensure a seamless guest experience.
- Consistently meet individual sales targets while contributing to overall team goals.
Requirements
- A passion for travel and an appreciation for luxury experiences
- Previous experience in sales or customer service (travel industry experience is a plus)
- Exceptional communication skills—both written and verbal
- Outstanding attention to detail and organizational abilities
- Comfort working independently and collaboratively in a fast-paced, virtual environment
- Quick adaptability to new systems and processes; familiarity with Microsoft Teams is a plus
- Experience working in a home office or remote environment preferred
Work Schedule & Location
- Must be available to work shifts scheduled between 6:00 AM to 5:00 PM PST / 9:00 AM to 8:00 PM EST
- This position is open to applicants who are located and legally eligible to work in Canada.
- Candidates outside Vancouver's Lower Mainland will work remotely
- Candidates within proximity of Vancouver will work in a hybrid model (office and remote)
Why Choose Scenic Group?
Scenic Group is an equal-opportunity employer offering a competitive compensation and benefits package including:
- Salary Range: $42,000 – $46,000
- Four weeks vacation
- Reduced travel rates and industry perks
- Comprehensive benefits, including a generous health and wellness account
Scenic Group is a global leader in luxury river and ocean cruising, proudly operating internationally renowned brands Scenic Luxury Cruises & Tours and Emerald Cruises. For almost 40 years, Scenic Group has redefined the travel experience, delivering unparalleled luxury and adventure to discerning travellers worldwide. With our Vancouver-based sales and marketing office, we serve as the hub for promoting our award-winning river and ocean cruises to Canadian travel agents and guests. This position is open to all qualified applicants who are legally entitled to work in Canada.
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