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Customer Service Agent

1 month ago

Remote, Canada Dye & Durham Full time

As a Bilingual (French/English) Customer Service Agent, you will have the ability to use your communications expertise and take initiative in providing support for our Financial Solutions software products.
You will work in a fast-paced environment, handling queries via email, phone and fax from a variety of clients including lawyers, notaries and financial institutions using our three services: Unity Lender Centre, Tax Pay and Bill Pay.
Assist with profile management, system walkthroughs, file maintenance and payment/credit inquiries while maintaining strong client relationships by handling concerns with speed and professionalism.
All customer query handling, ensuring correct recording of queries on our in-house IT systems.
Providing advice and technical support on all products and services offered.
Manage both inbound and outbound telephone calls.
Bilingual in English and French
Previous experience in a customer service or clerical role; call center experience is an asset.
Excellent customer service, interpersonal, and problem-solving skills.
Ability to work independently with minimal supervision and direction in a fast-paced environment.
Must be able to work shifts on a monthly rotating schedule.
At Dye & Durham we strive to be visionaries As a leader in our field, we ensure our employees are ready for the next challenge in their journey with us by offering internal and external training opportunities. We offer competitive salaries and a whole host of benefits including healthcare, pension, company discounts, wellness programs, and paid days off to move house or volunteer for your favourite charity.
We are passionate about solving our customer's challenges
Dye & Durham is a global leader in legal technology. The company's three categories of integrated solutions – practice management, data insights and due diligence, and client onboarding – give solicitors the essential tools they need to run their firms, from client acquisition to case management and legal accounting, and everything in between.
Trusted by thousands of legal practitioners globally, Dye & Durham helps law firms achieve more growth with less effort.