Bilingual Customer Service Agent
6 days ago
Description We are seeking a detail-oriented, driven individual to join our Financial Solutions team. As a Bilingual (French/English) Customer Service Agent, you will have the ability to use your communications expertise and take initiative in providing support for our Financial Solutions software products. You will work in a fast-paced environment, handling queries via email, phone and fax from a variety of clients including lawyers, notaries and financial institutions using our three services: Unity Lender Centre, Tax Pay and Bill Pay. Key Responsibilities Assist with profile management, system walkthroughs, file maintenance and payment/credit inquiries while maintaining strong client relationships by handling concerns with speed and professionalism. All customer query handling, ensuring correct recording of queries on our in-house IT systems. Liaising with all other departments to ensure all queries are resolved within strict SLAs. Providing advice and technical support on all products and services offered. Taking ownership for the resolution of client escalations by pro-active query management. Manage both inbound and outbound telephone calls. Skills, Knowledge & Expertise Bilingual in English and French Previous experience in a customer service or clerical role; call center experience is an asset. Excellent customer service, interpersonal, and problem-solving skills. Ability to effectively adapt to changing priorities. Strong analytical skills, with a demonstrated ability to think critically. Ability to work independently with minimal supervision and direction in a fast-paced environment. Must be able to work shifts on a monthly rotating schedule. Job Benefits At Dye & Durham we strive to be visionaries As a leader in our field, we ensure our employees are ready for the next challenge in their journey with us by offering internal and external training opportunities. We offer competitive salaries and a whole host of benefits including healthcare, pension, company discounts, wellness programs, and paid days off to move house or volunteer for your favourite charity. Do you share our DNA? We ask how tomorrow can be better than today We are passionate about solving our customer's challenges Our ideas break boundaries We value different perspectives and encourage dialogue We take ownership and celebrate together About Dye & Durham Dye & Durham is a global leader in legal technology. The company's three categories of integrated solutions – practice management, data insights and due diligence, and client onboarding – give solicitors the essential tools they need to run their firms, from client acquisition to case management and legal accounting, and everything in between. Trusted by thousands of legal practitioners globally, Dye & Durham helps law firms achieve more growth with less effort.
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Bilingual Customer Service Agent
1 week ago
Remote, Canada Dye & Durham Full time $120,000 - $150,000 per yearDescriptionWe are seeking a detail-oriented, driven individual to join our Financial Solutions team. As a Bilingual (French/English) Customer Service Agent, you will have the ability to use your communications expertise and take initiative in providing support for our Financial Solutions software products.You will work in a fast-paced environment, handling...
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Customer Care Agent
1 day ago
Remote, Canada Paladin Technologies Full timeCustomer Care Agents are responsible for processing and invoicing completed service work requests, performing account setup and maintenance for customer accounts, service billing, and supporting other administrative functions. **This is a remote (work from home) position for Canadian residents only. Bilingual (English/French) required. Filling 0600 to 1430...
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Customer Service Agent
4 days ago
Remote, Canada Dye & Durham Full timeAs a Bilingual (French/English) Customer Service Agent, you will have the ability to use your communications expertise and take initiative in providing support for our Financial Solutions software products. You will work in a fast-paced environment, handling queries via email, phone and fax from a variety of clients including lawyers, notaries and...
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Bilingual French Customer Service Agents
2 weeks ago
Remote, Canada TigerTel Full time**Nous sommes à la recherche de représentant du service à la clientèle courant bilingue anglais/français à Temps Plein - Travail à domicile** Map Communications 33, promenade Alderney, bureau 240 Dartmouth (N.É.) B2Y 2N4 Salaire de départ **21$ de l'heure** Êtes-vous à la recherche d'une entreprise à laquelle vous pouvez croire et qui est...
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Remote, Canada AnswerNet Full timeREMOTE Bilingual French/English Customer Service AgentJob Type: Full Time – Work from HomeRequired Availability: Monday to Sunday 7:00am to 10:00pm CSTLocation: Currently, this position may be performed only in the following provinces/territories: AB, BC, MB, NB, NL, ON, QC, PE and SK.Salary: $19.50 Hourly CADShort Description:Making a difference is at the...
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Bilingual Customer Service Representative
7 days ago
Remote, Canada National Nutrition Full time**ABOUT US** National Nutrition is Canada’s award winning, online and in-store retailer of nutritional supplements. In 2014, 2017, and 2019 we were voted Canada’s best health food store - in large part because of the great people who work with us each day. **CAREER** Are you looking for a rewarding career that enables you to help people on their health...
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Bilingual (Fr/en) Inbound Call Center Agent no
2 weeks ago
Remote, Canada i24 Call Management Solutions Full time**Important note**:We do not offer a Monday to Friday schedules only, nor do we offer an evening schedule starting at 5 or 6 pm only. Weekends can be rotated or worked 1 of the 2 days all the time. **WHAT WE DO** i24 Call Management Solutions answers the phones for our clients when they can't. We manage phone calls for businesses of all sizes across Canada....
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Customer Service Agent
2 weeks ago
Remote, Canada Seedbox Technologies Full timeSeedbox is looking for a full-time customer service agent for our afternoon/evening shift. As a customer service agent, you will champion our brand, and support Seedbox in achieving their business goals by engaging with clients to help them find resolution to their issue swiftly and efficiently. * You are perfect for this position if you : * - possess...
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Remote, Canada Kohl & Frisch Ltd Full time**JOB POSTING** **POSITION: Bilingual Customer Service Representative** **STATUS: Full-Time (Remote)** **LOCATION: Kohl & Frisch Limited (Anjou, Quebec**)** **REPORTS TO**:National Contact Centre Manager** **DEPARTMENT: Customer Service** Founded in 1916, Kohl & Frisch Limited has a solid reputation in the healthcare industry that distinguishes it as the...
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Bilingual Customer Service Representatives
2 weeks ago
Remote, Canada Scholastic Canada Ltd. Full timeA Bilingual Customer Service Representative position is available in our Inbound Call Centre for an experienced Bilingual (French) Customer Service Representative. **Responsibilities** - This position will promptly handle all customer inquiries to ensure appropriate action is taken to maintain a high degree of customer satisfaction and loyalty. - Answer...
