Staff Product Manager, AI Agent Platform

Dropbox is a Virtual First company. For this role, we are currently only authorized to hire candidates from the following provinces: Alberta, British Columbia, Ontario, and Saskatchewan.

Role Description

As a Staff Product Manager within the Dash organization, you will define, build, and scale Dropbox's agent platform & orchestration layer that powers intelligent assistants, tool agents, and workflow automations. You will lead both the strategic direction and hands-on execution of orchestration, planning agents, agent tooling, and democratized agent builder experiences.

A key focus will be developing a world-class, no-code agent builder experience that democratizes agent creation. You will empower Dropbox's SMB customers (many of whom don't have technical talent) to build and deploy agents that solve critical business issues. Simultaneously, you will build a robust internal platform that enables any team at Dropbox to build, deploy, and consume agents and tools, accelerating our internal AI development.

In this role, you'll define the core abstractions and capabilities that make it easy for teams to create reliable, composable, and context-aware agents. You'll partner closely with engineering, design, and applied AI to build a platform that scales from internal tools to developer-facing extensibility.

This is a highly technical and creative role for a PM who thrives on platform thinking, developer experience, and AI orchestration systems. You'll translate complex technical opportunities into product strategies that empower others to innovate on top of Dropbox's AI ecosystem.

Responsibilities

Define agent platform strategy and roadmap. Set long-term direction for orchestration layers, planner agents, tool agents, agent lifecycle, extensibility, and integration patterns.

Drive execution and delivery across core agent infrastructure. Deliver planner modules, orchestration API, agent workflows, tool execution, scheduling, error handling, fallbacks, and scaling.

Design and evolve a no-code / low-code agent builder experience. Provide visual UIs, templates, workflow editors, SDKs, integration connectors, and deployment tooling so non-technical users can build useful agents.

Drive platform adoption and consumption across Dropbox. Enable internal teams to deploy, extend, or consume agents; foster best practices; integrate with product teams; provide APIs, documentation, and onboarding.

Measure, monitor, and debug agent performance & reliability. Instrument agent execution, collect logs/traces/metrics, detect failures, handle retries and fallback paths, while driving continuous improvement.

Collaborate cross-functionally to embed agents into user workflows. Partner with product, ML, design, operations, security, and infrastructure teams to align on UX, safety, data flow, and guardrails.

Evangelize, mentor, and lead in agent culture and standards. Codify agent design guidelines, train internal teams, set guardrails (safety, cost, latency), and represent agent infrastructure in leadership forums.

Requirements

10+ years of product management experience, with significant hands-on work in platform, tooling, orchestration, and internal infrastructure. Ideally candidate has experience operating as the DRI building products for other product teams or developers.

Proven experience defining and shipping orchestration / workflow systems, agentic systems, or automation pipelines (planning, scheduling, execution).

Strong technical fluency. Able to reason about APIs, event-driven systems, latency, error handling, reliability and distributed systems. Engages in deep technical discussions about system architecture, APIs, and technical trade-offs with engineers and data scientists.

A strong sense of user empathy. Experience conducting user research and building products for both technical and non-technical audiences.

Analytical mindset and instrumentation experience. Familiarity with logging, metrics, monitoring, error diagnosis, and performance optimization.

Excellent cross-functional collaboration and influencing skills . Ability to drive consensus across engineering, ML, Product, Design, Ops, Security, etc, with a proven ability to translate complex technical concepts and ambiguous problems into clear, structured product documents and compelling narratives.

Bias toward quality, safety, and robustness. Experience defining guardrails, failure modes, fallback patterns, cost control, and best practices in reliability engineering.

Preferred Qualifications

Experience with no-code/low-code platforms or builder tools.

Familiarity with modern AI agent frameworks and orchestration layers (e.g., LangChain, Semantic Kernel, Haystack).

Experience building and scaling products for SMB customers.

A background in applied data science, software engineering, or a related technical field.

Experience with prompt orchestration, agent evaluation frameworks, human-in-the-loop correction, and reliability mechanisms.

Compensation Canada Pay Range $191,300—$258,700 CAD

The range listed above is the expected annual salary/OTE for this role, subject to change.

Salary/OTE is just one component of Dropbox's total rewards package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).

Company Description

Dropbox isn't just a workplace—it's a living lab for more enlightened ways of working. We're a global community of bold visionaries and resourceful doers who are shaping the future of Dropbox—and with it the future of work. Our Virtual First model combines the autonomy of a distributed workplace with the power of human connection, making space for both meaningful work and meaningful relationships. With our start-up mindset and enterprise-level opportunities, you can be who you are and grow into who you're meant to be. Here, you can own your impact to make work more intuitive, joyful, and human—for you as a Dropboxer and for hundreds of millions of people worldwide. If you're ready to push boundaries—and yourself— Dropbox is ready for you.

Team Description

The Dropbox Product Management Team envisions and builds the future of work while growing our business, one product at a time. We're strategic thinkers and advocates for our users, crafting solutions that make work more intuitive and joyful. Using data, research, and strategy—and a healthy dose of empathy—we guide cross-functional teams toward the shared goal of creating transformative products that people love to use. If you're passionate about building solutions that reshape how the world works while delighting users in the process, join our Product Management team.

Areas of work include Product Management, Product Strategy, User Research, Data Analytics, Product Operations, Growth Strategy, and Go-to-Market Planning.

Benefits

Dropbox is committed to investing in the holistic health and wellbeing of all Dropboxers and their families. Our benefits and perks programs include, but are not limited to:

Flexible PTO/Paid Time Off, paid holidays, Volunteer Time Off, and more, allowing you time to unplug, unwind, and refresh

Perks Allowance to be used on what matters most to you, whether that's wellness, learning and development, food and groceries, and much more

Mental health and wellness benefits

Monthly Internet Allowance

Intern Social Stipend

Annual Emerging Talent Summit, travel and hotel accommodations provided

Additional benefits details are available upon request.

• Where group plans are not available, allowances may be provided

**Benefit, amount, and type are dependent on geographical location, based upon applicable law or company policy

Dropbox supports responsible use of AI for preparation, but misrepresentation of skills or experience is not permitted. See our AI philosophy .

Dropbox is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work. A big part of that effort is our support for members and allies of internal groups like Asians at Dropbox, BlackDropboxers, enABLE, TODOS (Latinx), Pridebox (LGBTQ), Vets at Dropbox, and Women at Dropbox.