Inside Sales/Customer Service

2 days ago

Niagara Falls ON LH J, Canada Accu-Lock & Security Full time US$40,000 - US$60,000 per year

Inside Sales / Administrative Assistant

Industry: Locksmithing, Security Cameras, Access Control & Hollow Metal Doors

Position: Inside Sales / Administrative Assistant

Location: Niagara Falls

Employment Type: Full-Time

About Us

We are a fast-growing security solutions company specializing in locksmith services, security camera systems, access control, and hollow metal door installations. We support commercial, residential, and industrial clients with high-quality products and reliable service. We're looking for a motivated and organized Inside Sales / Administrative Assistant to join our team and be the front-line support for customers and technicians.

What You'll Do

Inside Sales / Customer Support

Respond to customer inquiries regarding locksmith services, cameras, access control, and hollow metal doors.

Prepare and send quotes for keying, lock hardware, CCTV packages, door/frame installations, and service calls.

Assist customers in selecting hardware, security products, or appropriate solutions.

Follow up on open quotes and service requests to support the sales team.

Enter jobs into the system accurately (hardware type, equipment required, site details).

Maintain customer accounts and update CRM notes.

Coordinate with technicians and outside sales staff to ensure job details are complete.

Administrative Duties

Answer phones, greet customers, and assist walk-ins (including key-cutting requests).

Schedule technicians for locksmith, camera, access control, and hollow metal door work.

Prepare job folders, service sheets, and installation checklists.

Create purchase order requests when applicable for hardware, doors, frames, cameras, and supplies.

Help maintain inventory lists.

Assist with invoicing and organizing job files.

Perform general office tasks and maintain an organized workspace.

What We're Looking For

Strong communication and customer service skills.

Well-organized, detail-oriented, and able to multitask.

Comfortable working in a fast-paced environment.

Experience in the security, construction, or hardware industries is an asset (but not required).

Ability to learn product lines (locks, hardware, cameras, access control, doors/frames).

Basic computer skills and familiarity with CRM or scheduling software.

Why Join Us?

Opportunity to grow within a rapidly expanding company.

Supportive team environment.

Competitive pay.

Training provided.

To apply, please send your resume to -

Job Type: Full-time

Pay: $17.20-$30.00 per hour

Expected hours: 40 per week

Benefits:

  • Dental care
  • Extended health care

Work Location: In person

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