Service Coordinator

2 weeks ago

Estevan SK SA T, Canada Wil-Tech Industries Ltd. Full time $50,000 - $70,000 per year

A. Job Identification

Branch Location: Estevan, Saskatchewan

Area of Responsibility: Service Department

Reports To: Service Manager

Job Title: Service Coordinator

B. Job Summary

The primary liaison between our customers and the service department. This individual ensures that all service work is scheduled, documented, communicated, and completed efficiently. They play a key role in supporting the Service Manager, coordinating technician workloads, preparing quotes and work orders, and ensuring a smooth flow of information between customers, technicians, and management.

C. Essential Tasks and Responsibilities

* Including but not limited to.

Customer Service & Communication

· Greet and communicate with customers regarding service needs and repair status.

· Prepare, review, and issue work orders based on customer requests and technician assessments.

· Provide clear and timely updates to customers on job progress, estimates, and completion timelines.

· Handle incoming service calls, emails, and inquiries, ensuring prompt follow-up.

Scheduling & Coordination

· Schedule and dispatch service technicians for in-shop and field service work.

· Manage the service calendar to optimize resource allocation and minimize downtime.

· Coordinate with parts and sales departments to ensure required materials are available for jobs.

Administrative & Technical Support

· Create, update, and close service work orders in the ERP system.

· Prepare service quotes, cost estimates, and final invoices for approval.

· Maintain accurate service records, timesheets, and warranty documentation.

· Track equipment history and service intervals for key accounts.

Operational Support

· Assist the Service Manager with reporting, job costing, and workflow improvements.

· Support inventory and parts returns related to service jobs.

· Monitor technician productivity and assist in maintaining safety and quality standards.

D. Education and Experience

* A comparable amount of training and experience may be substituted for the minimum qualifications.

· Previous experience as a Service Writer, Service Coordinator, or similar administrative role (industrial, mechanical, or automotive sectors preferred).

· Technical knowledge of hydraulics, pneumatics, or mechanical systems is a strong asset.

· Proficiency with ERP systems and Microsoft Office Suite (Excel, Word, Outlook).

E. Knowledge, Skills, and Abilities

  • Excellent communication and organizational skills.
  • Strong attention to detail and accuracy in documentation.
  • Ability to multitask and thrive in a fast-paced service environment.
  • Customer-focused attitude with a professional and approachable demeanor.
  • Team-oriented and able to collaborate across departments.

F. Certificate, Licenses, and/or Registrations

  • Valid Class 5 Drivers License.

Job Type: Full-time

Pay: $50,000.00-$70,000.00 per year

Benefits:

  • Dental care
  • Extended health care

Work Location: In person

  • Service Coordinator

    23 hours ago

    Estevan, Canada Wil-Tech Industries Ltd. Full time

    **A. Job Identification** Branch Location: Estevan, Saskatchewan Area of Responsibility: Service Department Reports To: Service Manager Job Title: Service Coordinator **B. Job Summary** The primary liaison between our customers and the service department. This individual ensures that all service work is scheduled, documented, communicated, and...

  • Industrial Painter/Sandblaster

    2 weeks ago

    Estevan, SK SA T, Canada Double J Oilfield Construction Full time $35,760 - $62,400 per year

    **Sandblaster/Painter Job Description****Job Overview:**Join our team as an Experienced Sandblaster/Painter in Estevan S.K where you will be a key player in preparing surfaces for painting and restoration projects. As a Sandblaster, you will utilize your expertise in sandblasting and Painting techniques to clean, restore, and prepare various surfaces for...

  • Patient Care Coordinator

    2 weeks ago

    Estevan, SK SA S, Canada Reunion Hearing Beltone Full time $40,000 - $50,000 per year

    ResponsibilitiesAdministrative Support: Perform a range of office tasks efficiently.Patient Assistance: Support the Hearing Care Professional in guiding patients and serve as their primary liaison.Schedule Management: Optimize schedule to maximize test opportunities and track patient engagement.Marketing & Sales: Assist with local marketing efforts,...

  • Line Locator

    5 days ago

    Estevan, SK SA K, Canada Quest Line Locators Ltd. Full time

    Quest Line Locators is in search of an enthusiastic new member to join their team.Taking applications for Line Locators, Junior Locators or Line locating Assistants that are looking to master their trade and work their way into running a crew truck and servicing the Southeast Saskatchewan oilfield area.No experience necessary, employer will...

  • Front Desk Agent

    1 week ago

    Estevan, SK SA W, Canada Ramada Worldwide Full time $63,000 per year

    OverviewWe are seeking a friendly and professional Front Desk Agent to join our hospitality team. The ideal candidate will serve as the first point of contact for guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires excellent communication skills, a positive attitude, and the ability to handle multiple tasks...

  • Maintenance Coordinator

    2 weeks ago

    Estevan, Canada Shelter Homes - SRI Full time

    * **REGENT HOME SYSTEMS** Maintenance Coordinator **REPORTING TO**:Primary: Production Manager **DUTIES (to include but not limited to)**: Establishing, planning and prioritizing work orders for Maintenance personnel - Researching, planning and scheduling service contractors for yearly, quarterly and bi-yearly maintenance - Researching, planning and...

  • Assessor Coordinator Degree Senior

    2 weeks ago

    Estevan, Canada Autismservices Full time

    Pay Band Assessor Coordinator - Degree Senior $39.658 to $48.494 ... Posted Date: 22-Nov-2025 Location: ESTEVAN # of Positions: 1 Employment Terms: Full-Time Length of Employment: Permanent Apply By: 29-Nov-2025 How to Apply: Visit the employer website. Application Information Position #: 193181 Expected Start Date: January 05, 2026 Union: HSAS Facility: St...

  • Automotive Service Advisor

    2 weeks ago

    Saskatoon, SK SK H, Canada Crestview Auto Service Full time $21,000 - $30,000 per year

    Service Advisor - Auto Repair and Maintenance ShopAre you passionate about the automotive industry and exceptional customer service? Join our well-established and reputable auto repair and maintenance shop in Saskatoon as a Service Advisor. We are seeking a highly motivated and client-focused individual to become an integral part of our team.Key...

  • Field Sales Coordinator

    22 hours ago

    Estevan, Canada Q2 Artificial Lift Services Full time

    **About Us**: Q2 Artificial Lift Services (ALS) has 40+ repair and service facilities located across the Canada and the U.S. Our service locations are supported by a world-class manufacturing operation (API & ISO Certified), plus a highly skilled engineering and optimization group. Q2 ALS manufactures high quality individual pump parts in the Oil and Gas...

  • Assessor Coordinator Degree Senior

    2 weeks ago

    Estevan, Saskatchewan, Canada Saskatchewan Health Authority Full time $478,296 - $533,728 per year

    DescriptionPosition #: 193181Expected Start Date: January 05, 2026Union: HSASFacility: St Josephs Hospital - SHA - MHACity/Town: EstevanDepartment: Police & Crisis Team - PACTType: Full-time regularFTE: 1Shift Information: Days, Nights, Evenings, WeekendsHours of Work: 112 hours per 3 week-rotationRelief: NoFloat: NoField Hours: YesSalary or Pay Band: Pay...