Front Desk Agent

1 week ago

Estevan SK SA W, Canada Ramada Worldwide Full time

Overview

We are seeking a friendly and professional Front Desk Agent to join our hospitality team. The ideal candidate will serve as the first point of contact for guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires excellent communication skills, a positive attitude, and the ability to handle multiple tasks efficiently in a fast-paced environment. Bilingual or multilingual abilities are highly valued to assist our diverse guest base. Previous hotel or front desk experience is preferred but not required; training will be provided to the right candidate.

Duties

  • Greet guests warmly and check them in/out efficiently using multi-line phone systems and front desk software
  • Handle guest inquiries, reservations, and requests with professionalism and courtesy
  • Manage phone calls with proper phone etiquette, directing calls as needed
  • Provide information about hotel amenities, local attractions, and services to enhance guest experience
  • Maintain accurate records of guest information and billing details
  • Coordinate with housekeeping and maintenance teams to ensure guest satisfaction
  • Assist with administrative tasks such as filing, data entry, and reporting
  • Uphold hospitality standards by delivering exceptional guest services at all times

Qualifications

  • Previous experience in front desk or hospitality roles is preferred but not mandatory; training will be provided
  • Excellent customer service skills with a friendly and approachable demeanor
  • Strong communication skills, including phone etiquette and active listening
  • Ability to handle multi-line phone systems efficiently in a busy environment
  • Bilingual or multilingual abilities are a plus to better serve diverse guests
  • Knowledge of hotel operations, guest services, and hospitality industry standards is desirable
  • Ability to work flexible hours, including evenings or weekends if required
  • Professional appearance and positive attitude are essential for representing the hotel brand effectively

Job Type: Part-time

Pay: $15.00-$15.43 per hour

Expected hours: 15.35 per week

Work Location: In person

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