Product Designer

Ready to shape the future of banking service? We are seeking a Product Designer, reporting to the Product Design Manager, to own the design for our banking customer experiences.

This role is ideal for a designer who enjoys thinking about the full end-to-end customer journey and is excited to bring new ideas to life in a fast-paced, collaborative environment. You'll own projects from discovery to delivery, like researching how agentic AI can improve customer booking, designing new workflows to better connect customers to the right banker, and using user feedback and analytics data to streamline in-branch service.

If you're a curious and pragmatic designer who loves solving complex problems across different touchpoints, then Coconut wants to hear from you

YOU'RE FIRED UP ABOUT

Research

• Conduct discovery research to understand user needs and pain points, then share these insights with your peers in Product, Design and Engineering.
• Facilitate workshops and design sprints with teams and stakeholders to explore solutions and gain buy-in.
• Own the end-to-end user journey for your product area and be the advocate for your user persona.

Design

• Ideate and iterate on solutions using a combination of writing, low-fidelity designs (sketches + wireframes), high-fidelity designs (mockups + prototypes), and usability tests (with internal SMEs + with customers).
• Collaborate closely with your peers through design critiques to ensure solutions will be intuitive, accessible, and visually appealing.

Validate

• Collaborate with your Product and Engineering triad to define success metrics for each initiative.
• Monitor and analyze user feedback and UX metrics to measure success and identify areas for improvement.

Collaborate

• Partner effectively with Product, Engineering, Marketing, and Customer Experience team members to ensure alignment and delivery of an exceptional user experience.
• Communicate with internal teams and external stakeholders to understand customers needs and describe design solutions in easy-to-understand terms

Elevate

• Promote the culture of continuous improvement to elevate our product and processes.
• Contribute to the development and maintenance of our design system to ensure coherent experiences across our platform.
• Help others grow through feedback and skill sharing.
• Speak up; foster the right kind of debate to drive innovation.

WHAT YOU BRING TO THE TEAM

• 3+ years of experience in product design, with a strong focus on B2B SaaS products
• A portfolio illustrating your track record in shipping high-quality solutions quickly and without ego.
• A holistic approach to UX: can fluidly swap hats between research, visual design, interaction design, and information architecture.
• Experience designing for mobile devices using responsive techniques.
• Proficiency in designing digital experiences in compliance with, or beyond, WCAG 2.2 guidelines.
• Excellent communication skills in all forms: visual, verbal, and written. Can confidently present to internal stakeholders and customers alike.
• Strong product judgment: understand when to unblock quickly and when to invest in deeper understanding.
• A curiosity for innovation: We're looking for someone who loves to learn and elevate their skills with new technology, particularly AI and large language models (LLMs) like Google Gemini.
  • You should have a foundational understanding of how these tools work and a strong desire to explore how they can be used to solve business and customer problems. We value continuous learning and our ideal candidate has a proven track record of innovating and pushing the boundaries of what's possible.