Dealer Technical Support Representative

2 days ago

Calgary, Alberta, Canada Gemstone Lights Full time

Dealer Technical Support Representative

Location: Calgary, AB (On-site)

Employment Type: Full-time

About Gemstone Lights

At Gemstone Lights, we're innovators in smart permanent outdoor lighting — combining creativity, technology, and craftsmanship to help our customers transform their homes and businesses. Our network of trusted dealers across North America depends on us for training, support, and technical expertise to deliver exceptional results.

We're growing and looking for a Dealer Technical Support Representative to join our team. This role is critical to helping our dealers succeed — by providing expert technical support, guiding them through installations, and ensuring they have the confidence and knowledge to showcase Gemstone Lights at their best.

What You'll Do

  • Serve as the main technical point of contact for our dealer network.
  • Provide troubleshooting support and answer product-related questions via phone, email, and virtual meetings.
  • Conduct onboarding and training sessions with new dealers, including guided design calls and first-install mentorship (typically on their own property).
  • Assist with design and installation questions — from layout planning to wiring, connectivity, and system setup.
  • Collaborate with the dealer sales and training teams to ensure a seamless onboarding experience.
  • Document common issues, share feedback with the product and support teams, and help improve our knowledge base and training materials.

Who You Are

  • A natural problem solver with a passion for helping others succeed.
  • Comfortable talking through technical topics and explaining complex ideas simply.
  • Organized, proactive, and a strong communicator — both written and verbal.
  • Excited about technology and learning new systems quickly.

Qualifications

  • Some technical background or experience in a related field (e.g., electrical, networking, low-voltage systems, home automation, or technical support).
  • Prior experience in customer support, technical support, or dealer relations is a strong plus.
  • Experience in the lighting or smart home industry is not required — we'll provide full training.
  • Proficiency in computer systems, remote support tools, and CRM software.

Why You'll Love Working Here

  • Work with a passionate, supportive, and fast-growing team.
  • Be part of an innovative company that's redefining smart outdoor lighting.
  • Opportunities for growth and advancement within a thriving organization.
  • Competitive compensation and benefits.

How to Apply

If you're passionate about technology, enjoy helping others, and want to join a company that's lighting up the industry, we'd love to hear from you

Apply today with your resume and a brief cover letter sharing why you'd be a great fit for Gemstone Lights.

Job Type: Full-time

Pay: $65,000.00-$75,000.00 per year

Benefits:

  • Casual dress
  • Company events
  • On-site gym
  • On-site parking
  • Paid time off

Work Location: In person

  • Customer Service Representative

    2 weeks ago

    Calgary, Alberta, Canada Gemstone Lights® Full time $50,000 - $60,000 per year

    Client Service Representative (Administrative Support)Calgary, AB|Full-Time, On-SiteAtGemstone Lights, we're on a mission to brighten homes and businesses across North America with innovative, smart lighting solutions. As we grow, we're looking for aClient Service Representative (CSR)who can keep things running smoothly behind the scenes — supporting our...

  • Outside Sales Representative Calgary, Alberta

    1 day ago

    Calgary, Alberta, Canada NorthLake Financial Full time $60,000 - $120,000 per year

    About Northlake Financial Corp.Northlake Financial team is growing If you are a committed and collaborative professional looking to contribute to a hard-working, innovative team, this opportunity is for you.Why Work for us?Northlake understands the needs of its employees. Northlake Financial is revolutionizing the Canadian automotive finance industry with a...

  • Technical Sales Representative

    7 days ago

    Calgary, Alberta, Canada SCADALink Full time $60,000 - $100,000 per year

    Job description:Job SummaryWe are seeking a motivated and results-driven Sales Representative to join our dynamic team. The ideal candidate will possess a strong technical background and demonstrate exceptional sales skills. This role involves engaging with clients to understand their needs, providing tailored solutions, and driving sales growth. The Sales...

  • Airports - Sales Representative

    2 days ago

    Calgary, Alberta, Canada Wireless DNA - Fido & Rogers Dealer Full time $40,000 - $80,000 per year

    About Us:Wireless DNA is an authorized exclusive Rogers and Fido dealer with over 25 years in the industry with an award-winning network of stores to bring the best and the latest in telecommunication technology. We have 38 different locations across the Greater Toronto area, including one at the Toronto Pearson airport.We are passionate about innovation and...

  • Dual rate Dealer/Pit Boss

    5 days ago

    Calgary, Alberta, Canada ACE Casinos Blackfoot Full time $90,000 - $120,000 per year

    Reports ToThe Dual Rate dealer/Pit boss will report to the Games ManagerJob OverviewThe Dual Rate dealer/Pit boss will oversee the Table Games department and all related tables. This is an excellent opportunity to grow with our business that now operates three casinos in Alberta.Responsibilities and DutiesSupports and implements procedures to ensure the...

  • Technical Support Specialist

    2 weeks ago

    Calgary, Alberta, Canada Brookfield Asset Management Full time $60,000 - $90,000 per year

    LocationBrookfield Place Calgary th Ave SW, Suite 1210Our CompanyAt Brookfield Properties, the foundation of our success is firmly rooted in our people.Our company is comprised of experts across a range of specialties who share a goal of ensuring our properties are continuously evolving to meet the needs of our communities and stakeholders. To meet this...

  • Technical Sales Representative

    7 days ago

    Calgary, Alberta, Canada Sika AG Full time $60,000 - $100,000 per year

    Company Description Sika Canada is a wholly owned subsidiary of the Sika Group. The company develops and manufactures special construction products for the building and civil engineering sectors, which include concrete repair, protection and structural reinforcement, sealing and bonding, waterproofing, concrete admixtures and additives (ready-mixed concrete,...

  • Technical Sales Representative

    7 days ago

    Calgary, Alberta, Canada Sika Full time $60,000 - $100,000 per year

    Sika Canada is a wholly owned subsidiary of the Sika Group. The company develops and manufactures special construction products for the building and civil engineering sectors, which include concrete repair, protection and structural reinforcement, sealing and bonding, waterproofing, concrete admixtures and additives (ready-mixed concrete, precast concrete,...

  • Technical Sales Representative

    7 days ago

    Calgary, Alberta, Canada Weatherford Full time $80,000 - $120,000 per year

    DescriptionAre you a strategic thinker with a deep understanding of oilfield operations and a passion for solving real-world challenges? While we're not hiring for this position at the moment, we're actively building our network of top-tier Technical Sales talent for upcoming roles across our growing operations.We invite experienced and driven sales...

  • business development call center representative

    1 week ago

    Calgary, Alberta, Canada Carter Cadillac Full time $42,080 - $45,760 per year

    Job DescriptionBusiness Development Center RepresentativeJob SummaryAn experienced Business Development Center Representative has worked in a call center and is able to execute a plan collecting and updating customer data, generating opportunity leads, and be a positive point of contact to dealership customers. Professionalism, empathy and communication is...