Current jobs related to Technical Writer - Mississauga, Ontario - Shoppers Drug Mart Specialty Health Network

  • Technical Writer

    2 days ago

    Mississauga, Ontario, Canada Amico Full time

    DescriptionWe are seeking a Technical Writer to join our proposals team. This is not a traditional proposal writer position. Instead, we are looking for a candidate with construction project experience who can transform technical project knowledge into clear, compelling, and project-specific narratives. The successful candidate will play a critical role in...

  • Capability Manager, Instructional Design

    3 days ago

    Mississauga, Ontario, Canada Citi Full time

    Lead a team of Instructional Designers and Knowledge Management writers in the development of performance-based learning solutions Assess design and development staff capability, identifying and coaching to skill strengths and gaps to improve the overall performance of the team Provide direction to Instructional Designers and Knowledge Management writers and...

  • Cloud Developer

    2 weeks ago

    Mississauga, Ontario, Canada Hewlett Packard Enterprise Full time

    Cloud DeveloperThis role has been designed as 'Hybrid' with an expectation that you will work on average 2 days per week from an HPE office Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live,...

  • Technical Writer

    5 days ago

    Mississauga, Canada Red Oak Technologies Full time

    **Company Overview** Red Oak Technologies Inc is an engineering services and solutions company based out of Toronto. The company’s agile team delivers on innovative and cost efficient services and solutions in the Telco sector. It proudly calls some of the largest operators, equipment vendors, enterprises and public sector organizations as its partners...

  • Technical Writer

    3 days ago

    Mississauga, Canada Candoo Pharmatech Company Inc Full time

    **Position: Technical Writer** **Location: Mississauga, Ontario, Canada** **Job Type: Full-Time** **About Candoo Pharmatech Company Inc.**: Candoo Pharmatech is a leader in pharmaceutical innovation, providing advanced drug delivery solutions and formulation platforms. As a subsidiary of Crystal Pharmatech Co Ltd, we are committed to fulfilling unmet...

  • Technical Writer

    1 week ago

    Mississauga, Canada SOTI Inc. Full time

    SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world. Job Title: - Technical Writer - Location: - Mississauga, ON - Who We Are - At SOTI, we are committed to delivering best in class mobile and IoT device management solutions. We are looking...

  • Rfp Proposal Writer

    1 week ago

    Mississauga, Canada Green PI Inc Full time

    Green PI Inc is a growing company with a strong vision and firm financial backing. Registered in Ontario Canada in 2007, we believe in an ever-improving quality in engineering consulting and software systems development. We have recently been awarded the Innovation Award by “Innovation, Science and Economic Development Canada”. Based in Mississauga...

  • Technical Writer

    1 week ago

    Mississauga, Canada SOTI Inc. Full time

    SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world. - What You’ll Do- Create technical content such as online help, knowledge base articles and process documentation- - Gain expertise installing, operating, and maintaining SOTI...

  • Writer I, Technical

    2 days ago

    Mississauga, Canada Boston Scientific Corporation Full time

    **Writer I, Technical**: - Remote Eligible: Hybrid- Onsite Location(s): Mississauga, ON, CA**Additional Locations**: Canada-ON-Mississauga; Canada-ON-Toronto **Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance** At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in...

  • Technical Writer

    2 days ago

    Mississauga, Canada McKesson Full time

    McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a...

  • Technical Writer

    1 week ago

    Mississauga, Canada Bird Construction Full time

    Technical Writer Where Greatness Grows The greatest achievements in history are borne from the greatness within people - where human potential meets vision, and passion fuels evolution. Unlocking this potential is the most important thing we do at Bird. As a leader in Canadian construction for over 100 years, the impact of our team is etched deeply within...

  • Technical Writer

    3 days ago

    Mississauga, Canada SGS Full time

    Company Description WE ARE SGS - THE WORLD’S LEADING TESTING, INSPECTION AND CERTIFICATION COMPANY. WE ARE RECOGNIZED AS THE GLOBAL BENCHMARK FOR QUALITY AND INTEGRITY. OUR 89,000 EMPLOYEES OPERATE A NETWORK OF 2,600 OFFICES AND LABORATORIES, WORKING TOGETHER TO ENABLE A BETTER, SAFER AND MORE INTERCONNECTED WORLD. **Job Description**: The Technical...

  • Technical Writer

    3 days ago

    Mississauga, Canada Specialty Health Network Inc. Full time

    **Location**: 1685 Tech Ave, Mississauga, Ontario, L4W 0A7 At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers...

Technical Writer

1 hour ago

Mississauga, Ontario, Canada Shoppers Drug Mart Specialty Health Network Full time

Location:
1685 Tech Ave, Mississauga, Ontario, L4W 0A7

At Shoppers Drug Mart, we're innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we're caring and supporting our customers in new ways every day.

With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it's a great place to work. We're committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Why this role is important?
Job Description:

At Specialty Health Network by Shoppers Drug Mart, we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections. If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.

Job Overview:

The "Technical Writer" role is an exciting opportunity to work with the Learning and Development team at Specialty Health Network. Under the direction of the Learning and Development Manager, this role will be responsible for creating clear and concise technical documentation that effectively communicates complex processes, procedures, workflows and training assets. You will collaborate closely with various roles and departments to gather information and translate it into user-friendly documentation. In addition to core writing responsibilities, the role will also support knowledge management activities, including helping organize documentation within enterprise platforms and ensuring content is accessible, consistent, and aligned to established standards. The ideal candidate will have strong writing skills, a solid understanding of technical concepts, and the ability to work in a fast-paced and dynamic environment.

  • Develop and maintain documentation, including job aids, work instructions, release notes, and other supporting materials in compliance with policies and procedures, all applicable governing legislation and internal business processes
  • Collaborate with subject matter experts and cross-functional teams to gather information and understand procedural concepts and workflows
  • Translate technical information into clear and concise language that is easily understood by both technical and non-technical audiences
  • Demonstrate a strong understanding of workflows within Patient Support Programs and internal roles to recommend strategies that promote compliance, collaboration, and adherence to business processes
  • Review, edit, and proofread new and existing documentation for accuracy, clarity, and completeness
  • Ensure documentation meets industry standards and best practices for technical writing
  • Work closely with stakeholders and subject matter experts to obtain necessary information and approvals
  • Continuously improve documentation processes and tools to enhance efficiency and effectiveness.
  • Support knowledge management activities by structuring, organizing, and maintaining documentation repositories (e.g., SharePoint), ensuring content is easily searchable and aligned to established information architecture and governance guidelines.
  • Contribute to the continuous improvement of documentation processes, tools, and content lifecycle management (versioning, archiving, tagging, and content hygiene) to enhance efficiency and accessibility.

Other Duties:

The Technical Writer will carry out other duties and projects as required, to be delegated by the Senior Manager, Learning & Development and Manager, Learning & Development

Qualifications And Skills

  • Post-secondary degree/diploma in communications English, Computer Science, or a related field.
  • Experience as a Technical Writer, in a Knowledge Management or similar role, preferably in the pharmaceutical industry
  • Ability to work independently with keen attention to detail combined with a high degree of professionalism
  • Knowledge of patient support programs, reimbursement navigation and pharmacy an asset
  • Must have excellent interpersonal, presentation, problem solving, decision-making, and listening skills.
  • Strong attention to detail and the ability to work independently, managing multiple projects, and priorities simultaneously
  • A strong team player with the ability to engage with all levels of stakeholders
  • Proficiency in using documentation tools and software, such as Microsoft Word, MS PowerPoint Microsoft Visio, Excel, and SharePoint
  • Experience administering or organizing content within SharePoint or similar content management platforms, including applying metadata, folder structures, or permissions.
  • Ability to use formatting tools, graphics, diagrams, and screenshots to enhance clarity and visual appeal of content
  • Experience working with content management systems (CMS), Learning Management Systems (LMS) and single-sourcing methods
  • Understanding of information architecture, content governance principles, or knowledge management practices is an asset.
  • Familiarity with agile development methodologies and content review cycles
  • Familiarity with adult learning methodologies and developing training content

Why work at Shoppers Drug Mart?
Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through
Academy
.

Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

How You'll Succeed:
At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.

If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.

*Employment Type:*
Full time

*Type of Role:*
Regular

Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation's evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.

EN
SS #ON