Technical Writer

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

**Job Summary**

We are seeking a detail-oriented and technology-forward Technical Writer to develop, maintain, and enhance Standard Operating Procedures (SOPs) and Work Instructions (WIs) across operational and technical domains. This role requires a strong grasp of technical concepts, excellent writing skills, and the ability to collaborate with cross-functional teams to ensure documentation is clear, accurate, and aligned with evolving business needs.

**Specific Responsibilities**
- Create, update, and manage SOPs and WIs in alignment with regulatory and operational standards.
- Translate complex technical processes into clear, user-friendly documentation for internal and external audiences.
- Maintain version control and change logs for all documentation.
- Ensure consistency in formatting, terminology, and structure across all documents.
- Use modern documentation tools and platforms (e.g., SharePoint, Confluence, XML/DITA, Markdown).
- Support audits and compliance reviews by providing accurate and timely documentation.
- Continuously evaluate and improve documentation workflows using technology-driven solutions.

**Minimum Qualifications**
- Bachelor’s degree in English, Technical Communication, Journalism, Engineering, Life Sciences, or a related field. A certificate or diploma in technical writing is considered an asset.
- Minimum 4 years of hands-on experience in writing and editing Standard Operating Procedures (SOPs) and Work Instructions (WIs) within a structured or regulated environment.
- Familiarity with documentation standards in regulated industries such as healthcare, pharmaceuticals, or specialty operations.

**Key Competencies**
- Proven experience in Patient Support Programs (PSPs) is considered a strong asset.
- Strong background in technical writing with a focus on clarity, consistency, and usability.
- Excellent command of English grammar, style, and tone, with the ability to communicate complex information clearly and concisely.
- High level of accuracy and organizational skills, with a meticulous approach to reviewing and formatting documentation.
- The ability to work independently, prioritize tasks, and manage multiple projects or deadlines simultaneously.
- Comfortable using and learning new digital tools, platforms, and automation technologies to enhance documentation workflows.
- Experience with or openness to integrating AI tools into writing and editing processes.
- Strong interpersonal skills with the ability to collaborate effectively across cross-functional teams.
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**Résumé du poste**

Nous recherchons un(e) rédacteur(trice) technique méticuleux(se) et tourné(e) vers la technologie pour développer, maintenir et améliorer les procédures opérationnelles normalisées (SOP) et les instructions de travail (WI) dans les domaines opérationnels et techniques. Ce rôle exige une solide compréhension des concepts techniques, d'excellentes compétences rédactionnelles et la capacité de collaborer avec des équipes interfonctionnelles afin de garantir une documentation claire, précise et adaptée aux besoins évolutifs de l’entreprise.

**Responsabilités spécifiques**
- Créer, mettre à jour et gérer les SOP et WI conformément aux normes réglementaires et opérationnelles.
- Collaborer avec les experts en la matière (SME), les équipes produit et les développeurs pour recueillir et valider le contenu.
- Traduire des processus techniques complexes en une documentation claire et conviviale pour les publics internes et externes.
- Maintenir le contrôle des versions et les journaux de modifications pour toute la documentation.
- Assurer la cohérence du formatage, de la terminologie et de la structure dans tous les documents.
- Utiliser des outils et plateformes de documentation modernes (ex. : SharePoint, Confluence, XML/DITA, Markdown).
- Soutenir les audits et les examens de conformité en fournissant une documentation précise et en temps opportun.
- Évaluer et améliorer continuellement les flux de travail de documentation à l’aide de solutions technologiques.

**Qualifications mínimales**
- Diplôme universitaire en anglais, communication technique, journalisme, ingénierie, sciences de la vie ou domaine connexe. Un certificat ou diplôme en rédaction technique est considéré comme un atout.
- Minimum de 4 ans d’expérience pratique en rédaction et