Credit and Collections Representative

6 days ago

Toronto, Ontario, Canada Inspiretci Full time $45,000 - $65,000 per year


We are seeking a collections representative who is ready to dive into a fast-paced role focused on asset protection, delinquent account management, and relationship-building with our customers. As a key player on our team, you'll have the opportunity to connect with customers across phone, chat, email, and text messaging- providing them with clear, compassionate, and effective communication.

Key Responsibilities:

  • Protect and recover assets by handling collections on delinquent accounts.
  • Prevent losses and control delinquent balances effectively.
  • Maintain consistent, professional communication with customers through various channels (phone, chat, email, and text)
  • Show initiative to continually learn, grow, and enhance your skills.
  • Effectively prioritize and shift focus between tasks as needed, ensuring proper attention to each responsibility without compromising quality.·

What Were Looking for in You:

  • Minimum 3-5 years of experience in collections
  • Strong written and verbal communication skills that create positive, productive customer experiences.
  • Ability to set priorities, meet deadlines and remain focused on desired results.
  • Resilience and determination to achieve results, even when faced with challenges.
  • A team-oriented mindset that thrives in a high-energy environment.
  • Has a strong work ethic, is dependable, and is always eager to learn.
  • Basic math and computer skills, with the ability to type 30+ words per minute.
  • High school diploma or equivalent experience.

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