Senior Representative, Specialized Collections

WHO WE ARE: 

Eden Park Inc. ("EdenPark") is a dynamic automobile finance brand committed to enabling our dealer partners to sell more cars. Since 2012, EdenPark has serviced a wide network of automobile dealers and tens of thousands of consumers from coast to coast. EdenPark is a wholly owned subsidiary of Fairstone Financial Inc., which is a subsidiary of Fairstone Bank of Canada ("Fairstone Bank"). Learn more at

Come join Fairstone Financial as a Senior Collections Representative

Why join us?

Because we care about our employees and offer a variety of benefits such as:

• Time Off: Minimum 15 days vacation and additional wellness days, plus statutory holidays.
• Work-Life Balance: Our 37.5-hour workweek and hybrid model (3 days in-office) promote a healthy balance.
• Comprehensive Benefits Package: Adjustable to your needs (with access to virtual healthcare).
• Pension Contribution: Fairstone automatically matches a certain percentage to contribute to your savings.
• Wellness: Tailored well-being solutions available 24/7.
• Competitive Base Salary: With multiple incentive programs to increase your overall compensation.
• Reward Program: Collect points for travel or merchandise.
• Employee Referral Program: Earn a bonus when referring a friend.
• Employee Discounts: We offer numerous discounts at various retailers.
• Professional Development: Comprehensive paid online learning courses (Fairstone Academy), opportunities to develop multiple skill sets.
• Supportive Culture: Join a supportive and collaborative work environment where your contributions are valued and recognized.

What you will do:

• Provide excellent service while ensuring exceptional results in the collection of financial loans.
• Contact past due customers through the appropriate channeling methods, request and negotiate payment arrangements within authorized limits, and send correspondence to collection customers.
• Use company specific policies and procedures to maintain and coordinate firm payment recovery.
• Assess and mitigate risk by referring accounts for further action.
• Document all call activity details in the Collections system to reflect any action taken, e.g., commitments to pay and/or amounts and dates agreed upon.
• Achieve individual collection targets to meet Department and Company-wide goals.
• Complete other collection responsibilities, as assigned.

Must haves

• You possess excellent verbal and written communication skills.
• You are tech savvy and know your way through Microsoft Office Suite and Outlook.
• You are experienced with skip tracing and familiar with using 411, social media, and the ability to understand credit bureaus

Extra- awesome to have

• At least 1+ years of prior experience in at least one of the following core areas: call centre, customer service, collections and/or consumer loan industry
• Post-secondary education in Business Administration

Working condition

• You have flexible availability to work. Working hours can range anywhere between 9 AM to 9 PM EST Monday to Friday (rotating shifts : 8:30am-5:00pm, 9:30am-6:00pm, 12:30-9:00pm)
• You are available to work alternating Saturday shift (2 Saturdays a month)
• Schedules are completed a month in advance and shifts are rotating

**This role is vacant**

WE ARE PROUD TO BE RECOGNIZED AS Great Place to Work Canada for 2025 and
Montreal's Top Employers 2025 by Canada's Top 100 Employers

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If you have a preferred language for communication, please kindly inform us whether you prefer French or English on your application.

Fairstone is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence.

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